Administrative Assistant II - Trust

Frost; Austin (TX); On-site; USD 40,000 - 114,000; Full time

Job summary

Frost is seeking an Administrative Assistant II who will provide vital support to managers and teams, ensuring efficient operations and positive interactions. The role emphasizes organization, customer service, and cross-functional collaboration within a company dedicated to excellence. Candidates should be detail-oriented and proficient with Microsoft applications.

Benefits

Medical, dental, and vision insurance

401(k) matching

Generous holiday and paid time off schedule

Tuition reimbursement

Employee Assistance Program

Referral bonus program

Qualifications

• Demonstrated attention to detail
• Strong organizational skills
• Exceptional customer service skills

Responsibilities

• Provide administrative support to the Trust team
• Process financial transactions/data entry
• Answer phone calls and write e-mail correspondence

Skills

Attention to detail

Organizational skills

Customer service skills

Written communication skills

Verbal communication skills

Tools

Microsoft applications

Job description

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Job Description

It’s about supporting people, our people.

Job Description

It’s about supporting people, our people.

Are you known as an organized individual? Do you enjoy working independently and with a team? Do you find yourself creating a task list daily? If so, then the Administrative Assistant II role may be right for you!

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s 155-year legacy of providing unparalleled banking services.

Who You Are

As an Administrative Assistant II, you provide support to managers and other employees by handling a variety of tasks to ensure that all interactions between the organization and others are positive and efficient. You enjoy working cross-functionally with other lines of business in the organization and you take this as an opportunity to build long lasting relationships with all individuals in the organization. You have the ability to prioritize projects, resolve problems, and pay attention to detail. Most importantly, this role is about building trust through every interaction and doing it with integrity, caring and excellence in mind.

What You’ll Do

• Provide administrative support to the Trust team
• Process financial transactions/data entry
• Answer phone calls and write e-mail correspondence
• Respond to routine customer and internal account inquiries, performing necessary research and following up in a timely manner
• Use basic Trust and Tax knowledge to assist others in the department with client support
• Maintain documentation and files on accounts
• Independently perform administrative work specific to the established department processes
• Work cross functionally with multiple lines of business to appropriately escalate issues and inquiries
• Rely on detailed knowledge of department procedures to accurately perform reconciliation duties
• Provide calculated data to your team in an easily digestible way upon request
• You champion Frost’s philosophy and core values in the work you do by caring for your clients and employees, having a willingness to do more than you’re asked because it’s the right thing to do, and doing so with excellence
  
  

What You’ll Need

• Demonstrated attention to detail
• Working knowledge of business specific programs and applications
• Strong organizational skills
• Exceptional customer service skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft applications
  
  

Our Benefits

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!
  
  

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

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