Administrative Assistant II, Enrollment Services

North Shore Community College; Danvers (MA); On-site; USD 59,000; Full time

Job summary

North Shore Community College is seeking an Administrative Assistant II to join Enrollment Services in Danvers. The ideal candidate will provide administrative support, coordinate communication efforts, and ensure excellent service to students in a diverse educational environment. This full-time position offers a competitive salary and comprehensive benefits, contributing to a vibrant community focused on accessibility and inclusion.

Benefits

Comprehensive benefits package

Qualifications

• Three years of experience in office management or related fields, or any equivalent combination.
• Ability to explain and apply office policies and procedures.
• Discretion in handling confidential information.

Responsibilities

• Provide administrative assistance to the Enrollment Services management team.
• Assist with tracking enrollment lifecycle and student inquiries.
• Submit requisitions and manage program data for budget support.

Skills

Office management principles

Communication skills

Ability to use general office equipment

Education

Associate's degree in Business Administration

Tools

BANNER

Constant Contact

Qualtrics

Job description

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Location: Danvers, MA Category: Clerical/Office Support Posted On: Tue May 27 2025 Job Description:

Administrative Assistant II, Enrollment Services

Grade 17, AFSCME Unit position, 37.5 hours/week

Campus Location: Danvers (Primary) and Lynn campuses

Work Schedule: Monday - Friday; 9:00 am - 5:00 pm

SALARY: $2,266.94 biweekly, ($58,940.44 per year) with fringe benefits. An appointment made from outside the bargaining unit (AFSCME) must start at this salary, step #1 of the range or as adjusted in accordance with the AFSCME collective bargaining agreement. Full time benefited employees at North Shore Community College are eligible for a comprehensive benefits package offered through the Commonwealth of Massachusetts. Click HERE for a highlight of these benefits.

General Statement Of Duties

The ideal candidate for this role will join an energetic and inclusive educational community, and must have the desire and ability to work with a diverse population. The Administrative Assistant II is responsible for providing administrative support to the Dean of Enrollment Services while performing administrative duties requiring a high degree of confidentiality, decision making ability and exceptional responsiveness to internal and external requests. This position will assist with the development and integration of student centered services in support of Recruitment and Admission, Financial Aid, Veterans Services, and Student Accounts. The Administrative Assistant will support the Dean with the division's budget, calendars, communication efforts, and all division meetings. Moreover, this position will work with the Dean and their reporting areas to triage student inquiries in person and/or virtually to enhance the student experience.

Essential Functions

• Provide administrative assistance to the management team in Enrollment Services, including scheduling appointments, coordinating mailings, tracking documents, taking meeting notes, copying, faxing, and mail distribution.
• Assist with tracking the enrollment life cycle with a focus on reporting and tracking of enrollment goals and benchmarks.
• Works closely with other administrative staff in the Division of Student & Academic Success to align mission and goals.
• Provide excellent service to students and parents by phone, in person and via email, by answering questions and advising students on all aspects of the enrollment process.
• Assists the Dean with tracking office traffic to make sure all campuses are staffed appropriately.
• Train and support new staff members on office functions and processes.
• Prepare and submit requisitions using finance self-service, for Enrollment Services.
• Oversee the Here To Help Program, establishes appropriate response to error conditions; verifies data entry and reviews output for errors and completeness; consults with users; utilizes Qualtrics survey tool to gather needed information from students to assess and inform college budgeting for Here to Help; and participates in the preparation of budget requests, provides supporting documentation for approval and inclusion in the overall final budget. Coordinate outreach to students as needed, request checks when necessary, track check requests and success of students assisted.
• Assist the Enrollment Services Management Team with the collection and verification of new part-time employee paperwork as needed for HR/Payroll. Coordinate and submit requests for access to administrative software systems, network drive access, office keys and needed supplies.
• Assist in coverage of the service area and work one-on-one with students as needed.
• Maintain a basic knowledge of federal, state, and local Financial Aid, Admissions and Enrollment policies and procedures.
• Provide students with accurate and appropriate information about the billing process and their student account.
• Support the Enrollment Services operations on either campus periodically to help with coverage and/or with training of staff during peak registration periods on evenings and weekends as needed.
• Maintain and update Enrollment Services webpages as needed.
• Performs other related duties at the direction of the Dean of Enrollment Services or other members of the management team.
  
  

The Human Resource Division Classification Specification for this position is available at http://www.mass.edu/forfacstaff/classificationspecs/classspecs-pers.asp or in the Human Resources Department.

SUPERVISION RECEIVED: Reports to the Dean of Enrollment Services

Job Requirements

• Knowledge of the principles and practices of office management, general report writing and data preparation and analysis.
• Ability to use general office equipment and higher education platforms such as BANNER, Navigate, Cognos, Zogotech, QLess, Constant Contact, among others.
• Capacity to understand, explain and apply the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing assigned unit activities.
• Ability to establish rapport and maintain harmonious working relationships with persons from varied ethnic, cultural and/or economic backgrounds.
• Ability to exercise discretion in handling confidential information.
• Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in office management, office administration, business administration or business management, the major duties of which included one or more of the following functions: purchasing, personnel management, budgeting, accounting, records management, work simplification, grants management, contract administration or program management, or (B) any equivalent combination of the required experience and the substitutions below.
• Substitutions:
• An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required experience.*
• An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*
• Knowledge of the principles, practices and techniques of supervision
• Candidates will be required to pass a CORI/SORI and/or National background check as a condition of employment
• Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
  

NOTE: Educational substitutions will only be permitted for a maximum of two years of the required experience.

Preferred Qualifications

• Bilingual (Spanish)
• Community College Experience
• Successful experience interacting with culturally diverse populations.
• Excellent written and verbal communication skills.
  
  

Additional Information

North Shore Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran status, genetic information, pregnancy or related conditions, gender identity, sex characteristics, sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits Sex-Based Harassment. Inquiries or complaints concerning discrimination, harassment, or retaliation shall be referred to the College's Title IX Coordinator, Affirmative Action and Compliance Officer, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights: [e-mail]

Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act, which can be found on the disclosure page of the College's website by clicking here.

In alignment with our mission to provide accessible, affordable, and rigorous educational and employment opportunities, NSCC is committed to supporting individuals with disabilities throughout the recruitment and employment process, and to support fulfilling essential job functions. If you need a reasonable accommodation, please reach out to our ADA/504 Coordinator: [e-mail]

Closes

To apply, visit http://nscc.interviewexchange.com/jobofferdetails.jsp?JOBID=188505

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Higher Education

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