Administrative Assistant II

Coordinated Care Services, Inc. (CCSI); City of Rochester (NY); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Wellness program

Professional development opportunities

Equity and inclusion commitment

Job summary

Coordinated Care Services, Inc. (CCSI) in Rochester, NY is seeking an Administrative Assistant II to join our team. You will provide reception duties, triage inquiries, and help manage case setup in Salesforce while maintaining multiple data systems.

The role requires strong MS Office skills, professional communication, and the ability to support staff with scheduling, minutes, and meeting logistics. Onsite, full-time position with competitive compensation.

Qualifications

• Bachelor’s degree or HS diploma with 5 years related work experience.
• Proficient in MS Office and data systems.
• Strong communication and customer service.
• Ability to manage schedules and meetings.

Responsibilities

• Provide reception and greet visitors and clients.
• Triage referrals and respond to online/phone inquiries.
• Set up cases in Salesforce and maintain data in multiple databases.
• Create data tracking systems and assist with data entry and reporting.
• Review invoices and organize confidential records.
• Take meeting minutes and support staff in trainings and meetings.
• Assist with transportation/interpretation services for families.

Skills

MS Office

Communication

Data entry

Salesforce

Outlook

Zoom

Calendar management

Education

Bachelor's degree

HS diploma/GED

Tools

Salesforce

Excel

Word

PowerPoint

Access

Outlook

Job description

Administrative Assistant IIMonroe County Department of Human Services (MCDHS)Rochester, NY - OnsiteNonexempt, Full-Time 40 HoursCompensation: $21 to $21.50Put the CARE in your CAREER!At CCSI, our mission is to activate possibilities and spark change in organizations that put people first. Our vision guides us all in the right direction: a world of communities where everyone flourishes. CCSI is a trusted partner to human-centered organizations. We work with government, education, and non-profit institutions to strengthen their day-to-day operations, build successful teams, plan for the future, and increase their impact. We help organizations rise so communities can flourish. If you’re looking for a career with purpose that creates lasting change in the community, we encourage you to apply.We are seeking a talented Administrative Assistant II to join our team of nearly 500 employees. CCSI is contracted by Monroe County Department of Human Services (MC DHS) to provide program management services, including specialized staffing. The Family Support Center includes the Family Access and Connection Team (FACT), Youth and Family Partnership (YFP) and Family Voice. The administrative assistant contributes to the FSC by delivering exceptional customer service and support to staff, families and other visitors. This position provides administrative/clerical support and data support to these programs.CCSI is partnering with Monroe County Department of Human Services to hire an Administrative Assistant II. This position is employed by CCSI and working on behalf of Monroe County Department of Human Services.In this role, you willProvide reception and greet visitors and clients.Respond to on-line and phone referrals to FACT.Triage referrals with supervisory staff.Assign and set up cases in Salesforce.Maintain data systems in numerous databases (Salesforce, STSJP).Ability to create data tracking systems by leveraging existing tools such as Excel.Assist with data entry and utilize web-based reporting system (Salesforce) for data collection, analysis and reporting.Order supplies and maintain supply room, ensuring all items are readily available.Review and process invoices for program services.Record and disseminate minutes from meetings as assigned.Ensure office machines are in working order and scheduled maintenance is completed.Collect, organize, and file confidential department records.Take meeting minutes, make room reservations, and provide staff support as needed.Provide support for community trainings (reserve room, arrange refreshments, set up technology equipment, greet attendees, etc.).Assist with transportation and interpreting services for families.Perform other related duties as assigned.What you bringBachelor’s degree, or High school diploma/GED plus 5 years related work experience, or equivalent education and work experience (see CCSI's equivalency chart).To be successful in this position, you will need to be competent in:Communicating effectively.Building collaborative relationships.Valuing diversity and fostering an inclusive environment.Striving for self-development and taking initiative to be resourceful.Problem-solving both independently and with others.Strong expertise in MS Office: Word, Excel, PowerPoint, Access (or other assigned database software), and Outlook.Proficiency in maintaining department schedules and facilitating meetings, using Outlook Calendar, Zoom and other technology.Ability to stay organized, work as a part of a team, and meet deadlines.Strong telephone and interpersonal skills.Strong self-awareness, self-direction, and self-management skills; ability to work with minimal supervision.Ability to communicate in a second language preferred. At CCSI, you’ll enjoyMarket-competitive compensationAn award-winning Wellness@Work and employee benefits program.An organization that is committed to racial equity and anti-racist practices.Continuous professional development opportunities.A voice in shaping CCSI’s ever-evolving diverse company culture.We Are CCSI!For more than 30 years, CCSI has been a leading non-profit partner to government agencies, schools, and community-based organizations in the mental and behavioral health space. We aim to maximize these organizations’ potential to serve their communities by supporting their business operations and staffing needs. We dream of communities where everyone flourishes, and we are proud to help our customers move towards that goal.At CCSI, you are not just part of a team, you are part of a community. You do not just fit in, you belong. We are proud of our steadfast commitment to equity, working diligently to remedy the impact of systems of racism and other forms of oppression to ensure that everyone in our employee community can flourish. We encourage applicants from diverse backgrounds to consider joining us.CCSI does not accept inquiries from third-party recruiters or search agencies.CCSI participates in E-Verify, a federal program that confirms the employment eligibility of all newly hired employees by comparing information provided on the Form I-9 with records from the U.S. Department of Homeland Security and the Social Security Administration.Coordinated Care Services, Inc (CCSI) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.