Quality Assurance Coordinator

Coordinated Care Services, Inc. (CCSI); City of Rochester (NY); Hybrid; USD 65,000 - 74,000; Full time

Benefits offered by this job

Wellness@Work program

Employee benefits

Professional development opportunities

Racial equity/anti-racist practices

Job summary

Coordinated Care Services, Inc. (CCSI) seeks a Quality Assurance Coordinator for the Monroe County Office of Mental Health in Rochester, NY. The role blends onsite and remote work in a hybrid model and focuses on monitoring and improving the quality and compliance of behavioral health services.

You will conduct record reviews, analyze data, and support performance improvement across clinical teams. Ideal candidates hold a relevant Bachelor's degree (Master's preferred) with 2–5 years in

Qualifications

• Bachelor's degree in a related field is required; a Master's degree is preferred.
• Minimum 2–5 years of experience in behavioral health, mental health services, or healthcare quality assurance.
• Knowledge of behavioral health documentation standards and evidence-based practices.
• Experience with electronic health records (EHR) systems.
• Strong understanding of OMH, OASAS, OPWDD regulations.
• Excellent analytical, organizational, and problem-solving skills.
• Strong written and verbal communication abilities.

Responsibilities

• Monitor, evaluate, and improve quality and compliance of behavioral health services.
• Conduct clinical record reviews and analyze quality data.
• Support performance improvement initiatives and collaborate with clinical teams.
• Develop QA plans and lead QA activities and dashboards.
• Provide feedback and education on documentation standards and regulatory requirements.
• Assist with accreditation readiness, audits, and external surveys.
• Maintain HIPAA compliance and privacy regulations in daily activities.

Skills

Analytical skills

Organizational skills

Problem solving

Written communication

Verbal communication

MS Office

Excel

Word

Education

Bachelor's degree in Social Work, Psychology, Counseling, Healthcare Administration, Nursing, or related field

Master's degree preferred

Tools

EHR systems

Job description

Quality Assurance Coordinator Monroe County Office of Mental Health Rochester, NY - Hybrid (Onsite + Remote) Exempt, Full-Time 40 Hours Compensation: $65,000 - $74,000/year

Put the CARE in your CAREER! At CCSI, our mission is to activate possibilities and spark change in organizations that put people first. Our vision guides us all in the right direction: a world of communities where everyone flourishes. CCSI is a trusted partner to human-centered organizations. We work with government, education, and non-profit institutions to strengthen their day-to-day operations, build successful teams, plan for the future, and increase their impact. We help organizations rise so communities can flourish. If you're looking for a career with purpose that creates lasting change in the community,

We are seeking a talented Quality Assurance Coordinator to join our team of nearly 500 employees. The Quality Assurance (QA) Coordinator is responsible for monitoring, evaluating, and improving the quality and compliance of both clinical and non-clinical behavioral health services provided by the Monroe County Office of Mental Health. This position will ensure compliance with regulatory, and organizational standards, which includes conducting clinical record reviews, analyzing quality data, supporting performance improvement initiatives, and collaborating with clinical teams to promote best practices and positive client outcomes.

This position is employed by CCSI and working on behalf of Monroe County Office of Mental Health. In this role, you will conduct routine audits of clinical documentation and record keeping to ensure compliance with federal, state, and organizational standards, and report results to leaders or committees. Develop, implement, and maintain standards of care for programs that do not fall under a regulatory body. Review client records to assess overall documentation quality, consistency, and alignment with applicable standards. Identify trends, deficiencies, and opportunities for quality improvement through data analysis. Responsible for developing department specific QA Plans on an annual basis. Design, maintain, and utilize quality assurance reports and dashboards to support data-driven decision-making and programmatic performance monitoring. Provide feedback and education to staff regarding documentation standards and regulatory requirements. Assist in developing implementing and monitoring corrective action plans when deficiencies are identified. Support organizational readiness efforts for accreditation reviews, regulatory audits, program evaluations, and external surveys. Participate in quality improvement committees and performance improvement projects. Collaborate with compliance /HR/legal to identify systemic concerns and implement improvement activities. Develop and lead an internal incident review process. Assist with the development and monitoring of quality assurance and improvement policies and procedures, making revisions as needed. Collaborate with program managers, clinical supervisors, and leadership to improve service quality. In collaboration with the Privacy Officer, assist with medical record requests. Maintain strict adherence to HIPAA, confidentiality standards, and other applicable privacy and security regulations governing protected health information. Performs other duties as assigned.

What you bring

• Bachelor's degree in Social Work, Psychology, Counseling, Healthcare Administration, Nursing, or a related field (Master's degree preferred).
• Minimum of 2-5 years of experience in behavioral health, mental health services, or healthcare quality assurance. (see CCSI's equivalency chart).
• Knowledge of behavioral health documentation standards and evidence-based practices.
• Experience with electronic health records (EHR) systems.
• Strong understanding of OMH, OASAS, OPWDD regulations.
• Excellent analytical, organizational, and problem-solving skills.
• Strong written and verbal communication abilities.
• Proficiency in Microsoft Office Suite, particularly Excel and Word.

Required for this position are:

• Respect the confidential nature of all CCSI and CCSI customer information you are exposed to in the course of your work performance.
• Staff working directly with protected health information /electronically stored protected health information, personally identifiable information, and other patient/consumer/customer data, will abide by the specific procedures and policies outlined by CCSI's Code of Conduct and CCSI's Privacy and Security Policies, New York State regulations and Federal regulations.

• At CCSI, you’ll enjoy Market-competitive compensation An award-winning Wellness@Work and employee benefits program.
• An organization that is committed to racial equity and anti-racist practices.
• Continuous professional development opportunities.
• A voice in shaping CCSI's ever-evolving diverse company culture.

We Are CCSI ! For more than 30 years, CCSI has been a leading non-profit partner to government agencies, schools, and community-based organizations in the mental and behavioral health space. We aim to maximize these organizations’ potential to serve their communities by supporting their business operations and staffing needs. We dream of communities where everyone flourishes, and we are proud to help our customers move towards that goal. At CCSI, you are not just part of a team, you are part of a community. You do not just fit in, you belong. We are proud of our steadfast commitment to equity, working diligently to remedy the impact of systems of racism and other forms of oppression to ensure that everyone in our employee community can flourish. We encourage applicants from diverse backgrounds to consider joining us.

CCSI does not accept inquiries from third-party recruiters or search agencies.

CCSI participates in E-Verify, a federal program that confirms the employment eligibility of all newly hired employees by comparing information provided on the Form I-9 with records from the U.S. Department of Homeland Security and the Social Security Administration.

CCSI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.