Administrative Assistant I - Permit Technician (IN, South Bend)

City of South Bend; South Bend (IN); On-site; USD 40,000 - 42,000; Full time

Job summary

The City of South Bend is seeking a dedicated individual for a role focused on processing building permits and providing excellent customer service at the Building Department. This position involves maintaining records and answering inquiries, aiding in creating a positive public experience. Candidates should bring strong communication and organizational skills, along with proficiency in Microsoft Office. A high school diploma is required, with a preference for candidates possessing a college degree. This is a fantastic opportunity to contribute to local governance in a supportive team environment.

Qualifications

• High school diploma required; college degree preferred.
• Experience in a construction-related office environment is a plus.
• Bilingual skills are advantageous.

Responsibilities

• Processes various building permits and assists customers at the front counter.
• Reviews permit applications for compliance and completion.
• Maintains electronic records of residential and commercial permits.

Skills

Communication

Organizational Skills

Customer Service

Multi-tasking

Education

High School Diploma

College Degree

Tools

Microsoft Office

GIS

Job description

SALARY:Up to $40,000-$42,000 annually

POSITION SUMMARY

Processes a variety of building permits and answers questions for the Building Department submitted by mail, email or in person. Together with the team, will facilitate an efficient and positive customer experience. This position deals directly with the public at the front counter of the office.

As a leader and employee of the City of South Bend, you are called upon to serve in a manner that supports Our Core Values: Excellence, Accountability, Innovation, Inclusion, and Empowerment as you carry out our primary employee expectations: Champion Values & Organizational Pride, Champion Operational Excellence, Make Sound Decisions, Embrace Coaching and Accountability, Communicate with Excellence, Value Diverse People and Perspectives, Embrace Personal Development, Exhibit a Positive Attitude and Own Your Health, Wellness & Safety

SUPERVISION EXERCISED:

None

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This list represents the types of duties required by the position. Other duties may be assigned as reasonably expected.

• Issues a variety of permits for construction in conjunction with Microsoft Office Products, PDF creation and manipulation, electronic scanning and filing, data/document management, windows file structure and manipulation.

• Answers general questions regarding zoning, building, and permitting process.

• Reviews permit applications for compliance and completion, including but not limited to flood districts, historical districts, legal parcel identification, use and setbacks.

• Maintains electronic records of residential and commercial permits.

NON-ESSENTIAL/MARGINAL FUNCTIONS:

• Perform other duties and assume other responsibilities as apparent or as assigned.

EDUCATION / QUALIFICATIONS:

• High School diploma or equivalent education is required. College degree preferred.

• Experience working in building contractor, architect, engineering, real estate, or construction related office environment is a plus. Handling typical office duties with the ability to learn permit processing, proficiency in MS Office, particularly Word, Excel, Outlook and PowerPoint.

KNOWLEDGE SKILLS AND ABILITIES:

• Working knowledge of City or County government a plus. Strong communication and organizational skills.

· PowerPoint

· GIS and IT background beneficial.Proficiency in MS Office, particularly Word, Excel, Outlook, and PowerPoint.

· Background in financial/bookkeeping beneficial.

· Able to multi-task in a demanding office environment.

· Background in construction, zoning, or real estate.

· Bilingual language skills a plus.

· Must be professional, accurate, and able to handle occasional challenging customer situations.

.

CERTIFICATES, LICENSE, REGISTRATION:

• State of Indiana Notary preferred.

EQUIPMENT:

• Desktop Computer, Laptop Computer; Telephone, Copy Machine

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the

essential functions.

While performing the duties of this job, the employee is frequently required to sit and

walk, and talk or hear. The employee is occasionally required to walk; use hands to

fingers, handle or feel objects, tools, or controls; and reach with hands and arms. The

employee is occasionally required to climb, balance, stoop, kneel, crouch, and crawl. The

employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities

required in this job include close vision, distance vision, color vision, peripheral vision,

depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

Work is performed in office settings with moderate inside temperatures and outside in all

types of weather. The noise level in the work environment is usually quiet to moderate in

the office and loud in the field. The entire office is smoke free.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. The City of South Bend is an at will employer.

REQUIRED:

Pre-Employment Drug Screen

Equal Employment Opportunity Employer