Administrative Assistant / Front Desk

Cortex Tbi; Las Vegas (NV); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental & Vision Coverage

401k Plan

PTO Paid Time Off

Paid Holidays

Room for Growth

Direct employee status with Cortex TBI

Compensation commensurate with exp

Growth opportunities

Job summary

Cortex TBI, a neurology-focused clinic, seeks a Front Desk Administrator to join our patient-centered team in Las Vegas. You will be the first point of contact for patients, families, and visitors, handling inquiries, scheduling, and front desk operations with professionalism and empathy.

Role emphasizes accurate data entry in the EHR, coordination of referrals, and seamless daily clinic workflow in a fast-paced medical environment.

Qualifications

• High school diploma or equivalent.
• Previous experience in a medical office, front desk, or administrative role preferred.
• Strong customer service and communication skills (verbal and written).
• Proficiency with scheduling systems, EHR platforms, and basic office software.
• Ability to multitask and remain calm in a fast-paced healthcare environment.

Responsibilities

• Greet patients and visitors in a professional, compassionate manner.
• Manage patient check-in and check-out processes.
• Answer and route incoming phone calls and emails promptly.
• Address patient questions regarding appointments, paperwork, and general clinic information.
• Schedule, confirm, reschedule, and cancel appointments for providers and diagnostic services.
• Maintain accurate patient demographic and insurance information in the EHR.
• Coordinate referrals, authorizations, and follow-up appointments as needed.
• Collect co-pays and process payments according to clinic policy.
• Communicate schedule changes with providers, clinical staff, and patients.
• Maintain an organized, welcoming reception area.
• Assist with administrative tasks including scanning, filing, and data entry.
• Support clinic policies, HIPAA compliance, and patient confidentiality standards.

Skills

Customer service

Scheduling coordination

EHR proficiency

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Scheduling software

EHR systems

Job description

Benefits

• Medical, Dental & Vision Coverage
• 401k Plan
• PTO Paid Time Off
• Paid Holidays
• Room for Growth
• Direct employee status with Cortex TBI.
• Compensation commensurate with experience, qualifications, and clinical responsibilities.

About Cortex TBI

Cortex TBI specializes in the diagnosis, evaluation, and treatment of traumatic brain injuries, concussions, and related neurological conditions. Our multidisciplinary team combines advanced diagnostic testing, evidence-based treatment approaches, and individualized care plans to help patients manage symptoms and improve their quality of life.

We work collaboratively with neurologists, neuropsychologists, therapists, and other healthcare professionals to provide coordinated, patient-centered care throughout the recovery process.

Job Summary

The Front Desk Administrator serves as the first point of contact for patients, visitors, and callers at Cortex TBI. This role is critical to delivering an exceptional patient experience by managing front desk operations, coordinating appointments, handling patient inquiries, and supporting smooth daily clinic workflow in a neurology setting.

Key Responsibilities

Patient & Front Desk Operations

• Greet patients and visitors in a professional, compassionate manner.
• Manage patient check-in and check-out processes.
• Answer and route incoming phone calls and emails promptly.
• Address patient questions regarding appointments, paperwork, and general clinic information.

Scheduling & Administrative Support

• Schedule, confirm, reschedule, and cancel appointments for providers and diagnostic services.
• Maintain accurate patient demographic and insurance information in the EHR.
• Coordinate referrals, authorizations, and follow-up appointments as needed.
• Collect co-pays and process payments according to clinic policy.

Clinic Coordination

• Communicate schedule changes with providers, clinical staff, and patients.
• Maintain an organized, welcoming reception area.
• Assist with administrative tasks including scanning, filing, and data entry.
• Support clinic policies, HIPAA compliance, and patient confidentiality standards.

Required Qualifications

• High school diploma or equivalent.
• Previous experience in a medical office, front desk, or administrative role preferred.
• Strong customer service and communication skills (verbal and written).
• Proficiency with scheduling systems, EHR platforms, and basic office software.
• Ability to multitask and remain calm in a fast-paced healthcare environment.

Skills & Competencies

• Professional, friendly, and patient-focused demeanor.
• Strong organizational and time-management skills.
• Attention to detail and accuracy in data entry.
• Team-oriented with a proactive approach to problem-solving.

Why Join Cortex TBI?

At Cortex TBI, you will have the opportunity to contribute to specialized neurological care in a collaborative clinical environment. Our focus on comprehensive evaluation, individualized treatment planning, and multidisciplinary coordination allows providers to play an important role in helping patients navigate recovery following brain injury.

If you are passionate about neurological health, enjoy complex clinical problem-solving, and want to make a meaningful difference in patients' lives, we encourage you to apply.