Administrative Assistant - Front Desk

DENVER CHILDRENS HOME; Denver (CO); On-site; Full time

Job summary

DENVER CHILDRENS HOME is looking for an Administrative Assistant for the front desk. This role includes managing visitor interactions, maintaining files, and providing administrative support to the Executive Director.

The ideal candidate should possess a Bachelor's degree and have a minimum of 3–5 years of relevant administrative experience. The position requires passing several background checks and offers a working schedule from Monday to Friday, 9:00am to 5:00pm.

Qualifications

• Bachelor's degree preferred; five years of relevant experience may substitute.
• Minimum of 3–5 years of administrative experience required.

Responsibilities

• Serve as primary point of contact for visitors and caseworkers.
• Maintain visitor sign-in logs and assist with postage.
• Complete external records requests under supervision.
• Provide administrative support to the Executive Director.
• Maintain orderly filing systems and support daily visitor scheduling.

Skills

Strong general math skills

Excellent organizational skills

Effective communication skills

Ability to maintain confidentiality

High accuracy and attention to detail

Experience with accounting software

Proficient in Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office (Word, Excel, Outlook)

Accounting software (Quicken or similar)

Job description

Job Details

• Location: DCH Main – Denver, CO 80220
• Education Level: Bachelor's Degree
• Salary Range: $20.00 - $22.50 per hour

The Administrative Assistant – Front Desk serves as the primary point of contact for visitors, caseworkers, families, guardians, and community members. This role maintains essential databases and documentation, provides administrative support across departments, and helps ensure a welcoming and secure environment for all individuals entering the facility.

With additional training from the Finance Associate and the Executive Director, the assistant completes external records requests, ensuring timely, confidential, and compliant handling of all documentation requested by outside agencies, partners, or stakeholders.

Responsibilities

• Answers the main telephone line and directs calls to appropriate extensions
• Maintains visitor sign‑in/sign‑out logs to ensure only authorized individuals enter the facility
• Assists staff with postage meter use and stamps letters/packages as needed
• Maintains adequate postage levels in the meter and monitors supply needs
• Completes external records requests under the training and guidance of the Finance Associate and Executive Director, ensuring all requests are logged, tracked, fulfilled, and stored according to agency and regulatory standards
• Provides administrative support to the Executive Director, including handling confidential records and documentation
• Prepares outgoing mail (maintaining the stamp printer and ensuring timely receipt by the post office)
• Maintains orderly filing systems, including but not limited to records requests, visitor logs, overnight census reports, shift reports, and other administrative documentation
• Supports daily visitor scheduling and maintains the front desk calendar and routine workflow
• Works collaboratively with the Program Director to develop and maintain an efficient system for allocating meeting spaces for therapy and clinical services, ensuring equitable and effective space usage across programs
• Ensures inter‑building communication regarding any food or post deliveries for building staff while keeping said orders organized in the office space
• Works with staff to fulfill Amazon orders
• Notarizes documents for the Executive Director
• Performs additional duties as assigned to ensure smooth and efficient front desk operations

Schedule

Monday – Friday, 9:00am – 5:00pm.

Other Requirements

• Ability to pass Colorado Bureau of Investigation background check
• Ability to pass Federal Bureau of Investigation background check
• Ability to gain clearance through the Colorado Central Registry of Child Abuse and Neglect (TRAILS)
• Must have a valid Colorado driver’s license (or other form of ID)
• Must pass agency driver certification
• Must meet all Colorado Department of Human Services regulations regarding staff health and safety
• Must complete a notary course and get certified as a public notary

Education & Experience

• Bachelor’s degree preferred; five years of relevant experience may substitute for the degree requirement
• Minimum of 3–5 years of progressively responsible business office, billing, or HR administrative experience

Knowledge, Skills, & Abilities

• Strong general math skills
• Excellent organizational skills with the ability to prioritize tasks and stay calm under pressure
• Effective and professional communication skills (written and verbal)
• Ability to maintain confidentiality and handle sensitive information appropriately
• Good judgment, flexibility, and creativity in responding to changing needs
• High level of accuracy and attention to detail in data entry and documentation
• Experience with accounting software (Quicken or similar) preferred
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Ability to contribute to a welcoming, supportive, and team‑oriented work environment

Notice

This job description is intended to outline the general nature and responsibilities of this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Employees may be assigned other job‑related tasks as needed.