Administrative Assistant / Front Desk

Cerebrocare; Brownsville (TX); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical, dental & vision

401k plan

PTO

Paid holidays

Growth opportunities

Direct employment with Cortex TBI

Résumé du poste

Us Neuro is seeking a Front Desk Administrator to be the first point of contact for patients and visitors in a neurology clinic. You will manage front desk operations, coordinate appointments, answer inquiries, and support daily clinic workflow to ensure a smooth patient experience.

Responsibilities include greeting patients, checking in/out, routing calls and emails, maintaining patient records in the EHR, and handling payments per clinic policy.

Qualifications

• High school diploma or equivalent.
• Medical office/front desk experience preferred.
• Strong customer service and written/verbal communication.
• Proficiency with scheduling systems, EHR, and basic office software.

Responsabilités

• Greet patients and visitors professionally and compassionately.
• Manage check-in/check-out and routing of calls/emails.
• Coordinate appointments for providers and diagnostics.
• Maintain accurate patient demographics and insurance information in the EHR.
• Process co-pays and payments per clinic policy.

Connaissances

Customer service

Communication

Scheduling software

EHR proficiency

Multitasking

Formation

High school diploma

Outils

EHR platforms

Microsoft Office

Description du poste

Benefits

• Medical, Dental & Vision Coverage


• 401k Plan


• PTO Paid Time Off


• Paid Holidays


• Room for Growth


• Direct employee status with Cortex TBI.


• Compensation commensurate with experience, qualifications, and clinical responsibilities.

About Us Neuro

Us Neuro specializes in the diagnosis, evaluation, and treatment of traumatic brain injuries, concussions, and related neurological conditions. Our multidisciplinary team combines advanced diagnostic testing, evidence-based treatment approaches, and individualized care plans to help patients manage symptoms and improve their quality of life.

We work collaboratively with neurologists, neuropsychologists, therapists, and other healthcare professionals to provide coordinated, patient-centered care throughout the recovery process.

Job Summary

The Front Desk Administrator serves as the first point of contact for patients, visitors, and callers at Us Neuro. This role is critical to delivering an exceptional patient experience by managing front desk operations, coordinating appointments, handling patient inquiries, and supporting smooth daily clinic workflow in a neurology setting.

Key Responsibilities:

Patient & Front Desk Operations

• Greet patients and visitors in a professional, compassionate manner.


• Manage patient check-in and check-out processes.


• Answer and route incoming phone calls and emails promptly.


• Address patient questions regarding appointments, paperwork, and general clinic information.
  

Scheduling & Administrative Support

• Schedule, confirm, reschedule, and cancel appointments for providers and diagnostic services.


• Maintain accurate patient demographic and insurance information in the EHR.


• Coordinate referrals, authorizations, and follow-up appointments as needed.


• Collect co-pays and process payments according to clinic policy.
  

Clinic Coordination

• Communicate schedule changes with providers, clinical staff, and patients.


• Maintain an organized, welcoming reception area.


• Assist with administrative tasks including scanning, filing, and data entry.


• Support clinic policies, HIPAA compliance, and patient confidentiality standards.
  

Required Qualifications

• High school diploma or equivalent.


• Previous experience in a medical office, front desk, or administrative role preferred.


• Strong customer service and communication skills (verbal and written).


• Proficiency with scheduling systems, EHR platforms, and basic office software.


• Ability to multitask and remain calm in a fast-paced healthcare environment.

Skills & Competencies

• Professional, friendly, and patient-focused demeanor.


• Strong organizational and time-management skills.


• Attention to detail and accuracy in data entry.


• Team-oriented with a proactive approach to problem-solving.

Why Join Us Neuro?

At Us Neuro, you will have the opportunity to contribute to specialized neurological care in a collaborative clinical environment. Our focus on comprehensive evaluation, individualized treatment planning, and multidisciplinary coordination allows providers to play an important role in helping patients navigate recovery following brain injury.