Administrative Assistant / Front Desk

Cerebrocare; Amarillo (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental & Vision coverage

401k Plan

PTO and paid holidays

Growth opportunities

Direct employment status with Cortex T

Job summary

Us Neuro is seeking a Front Desk Administrator to be the first point of contact for patients and visitors. This role drives an exceptional patient experience by managing front desk operations, coordinating appointments, handling inquiries, and supporting daily clinic workflow in a neurology setting.

You will greet patients, process check-ins/outs, manage calls, and assist with scheduling, demographics, insurance data, and payments in a HIPAA-compliant environment.

Qualifications

• High school diploma or equivalent is required.
• Experience in a medical office, front desk, or administrative role is preferred.
• Strong customer service and communication skills (verbal and written).
• Proficiency with scheduling systems, EHR platforms, and basic office software.

Responsibilities

• Greet patients and visitors in a professional, compassionate manner.
• Manage patient check-in and check-out processes.
• Answer and route incoming phone calls and emails promptly.
• Address patient questions regarding appointments, paperwork, and general clinic information.
• Schedule, confirm, reschedule, and cancel appointments for providers and diagnostic services.
• Maintain accurate patient demographic and insurance information in the EHR.
• Coordinate referrals, authorizations, and follow-up appointments as needed.
• Collect co-pays and process payments according to clinic policy.
• Communicate schedule changes with providers, clinical staff, and patients.
• Maintain an organized, welcoming reception area.
• Assist with administrative tasks including scanning, filing, and data entry.
• Support clinic policies, HIPAA compliance, and patient confidentiality standards.

Skills

Customer service

Communication (verbal & written)

Multitasking

Calm under pressure

Education

High school diploma or equivalent

Tools

Scheduling systems

EHR platforms

Job description

Benefits

• Medical, Dental & Vision Coverage


• 401k Plan


• PTO Paid Time Off


• Paid Holidays


• Room for Growth


• Direct employee status with Cortex TBI.


• Compensation commensurate with experience, qualifications, and clinical responsibilities.

About Us Neuro

Us Neuro specializes in the diagnosis, evaluation, and treatment of traumatic brain injuries, concussions, and related neurological conditions. Our multidisciplinary team combines advanced diagnostic testing, evidence-based treatment approaches, and individualized care plans to help patients manage symptoms and improve their quality of life.

We work collaboratively with neurologists, neuropsychologists, therapists, and other healthcare professionals to provide coordinated, patient-centered care throughout the recovery process.

Job Summary

The Front Desk Administrator serves as the first point of contact for patients, visitors, and callers at Us Neuro. This role is critical to delivering an exceptional patient experience by managing front desk operations, coordinating appointments, handling patient inquiries, and supporting smooth daily clinic workflow in a neurology setting.

Key Responsibilities:

Patient & Front Desk Operations

• Greet patients and visitors in a professional, compassionate manner.


• Manage patient check-in and check-out processes.


• Answer and route incoming phone calls and emails promptly.


• Address patient questions regarding appointments, paperwork, and general clinic information.
  

Scheduling & Administrative Support

• Schedule, confirm, reschedule, and cancel appointments for providers and diagnostic services.


• Maintain accurate patient demographic and insurance information in the EHR.


• Coordinate referrals, authorizations, and follow-up appointments as needed.


• Collect co-pays and process payments according to clinic policy.
  

Clinic Coordination

• Communicate schedule changes with providers, clinical staff, and patients.


• Maintain an organized, welcoming reception area.


• Assist with administrative tasks including scanning, filing, and data entry.


• Support clinic policies, HIPAA compliance, and patient confidentiality standards.
  

Required Qualifications

• High school diploma or equivalent.


• Previous experience in a medical office, front desk, or administrative role preferred.


• Strong customer service and communication skills (verbal and written).


• Proficiency with scheduling systems, EHR platforms, and basic office software.


• Ability to multitask and remain calm in a fast-paced healthcare environment.

Skills & Competencies

• Professional, friendly, and patient-focused demeanor.


• Strong organizational and time-management skills.


• Attention to detail and accuracy in data entry.


• Team-oriented with a proactive approach to problem-solving.

Why Join Us Neuro?

At Us Neuro, you will have the opportunity to contribute to specialized neurological care in a collaborative clinical environment. Our focus on comprehensive evaluation, individualized treatment planning, and multidisciplinary coordination allows providers to play an important role in helping patients navigate recovery following brain injury.