Administrative Assistant/Estimator Location: MI-Farmington Hills-48336 Post Date: 09-04-23

ServiceMaster of South Shore Inc; Carol Stream (IL); On-site; Full time

Job summary

Join a forward-thinking company as an Administrative Assistant, where you will play a vital role in supporting business operations. This position involves a variety of tasks, including processing invoices, managing customer communications, and utilizing software tools to enhance efficiency. You will thrive in a dynamic environment, collaborating with a dedicated team to deliver exceptional service. If you are organized, adaptable, and ready to take on challenges, this opportunity is perfect for you to grow and make a difference in a supportive workplace.

Qualifications

• High school diploma required; administrative experience preferred.
• Strong communication, time management, and organizational skills needed.

Responsibilities

• Assist with processing invoices, customer service, and answering phones.
• Manage routine correspondence and book travel as needed.
• Enter new jobs into CRM and follow up with customers.

Skills

Verbal communication skills

Written communication skills

Problem-solving skills

Time management

Organizational skills

Education

High school diploma/GED

Tools

ServiceMaster CRM

Microsoft Office Suite

Job description

Position Overview

Successful candidates will have experience in an office setting. Position assists the business owners, management team and team members with a variety of tasks including processing invoices, collecting payments, customer service follow up, answering phones, using multiple types of software and interfacing with customers and suppliers. Prefer strong writing and problem-solving skills. Will train to estimate jobs.

Job Responsibilities

• May initiate routine and non-routine correspondence
• May book travel and reconcile expense reports
• Answers telephone calls, greets visitors, and resolves routine and complex inquiries
• May enter new jobs into ServiceMaster CRM, capturing relevant customer and job information
• May utilize the assistance of one or more support staff members on a reporting or project basis
• Operates a personal computer and appropriate software packages or its equivalent
• May follow up with customers on work performed
• May call customers to collect payments
• May assist other departments within the company
• Understands ServiceMaster operating systems and the services we offer

Job Requirements

• High school diploma/GED required
• Previous administrative assistant experience preferred but not required
• Comfortable with using multiple types of software
• Personal time management and organizational skills
• Verbal and written communication skills
• Dependable and adaptable to operate within a fast-paced work environment
• Ability to manage highly confidential information

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sit for long periods of time while using office equipment such as computers, phones etc.
• Perform repetitive motions such as movement of wrists, hands and fingers while typing during your normal working environment.
• Have close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities such as preparing and analyzing data, viewing computer screens.
• Be exposed to various inside working conditions: The change of building environment such as with or without air conditioning and heating.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

Compensation: $14.00 - $20.00 per hour

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.