Administrative Assistant - Directors, Customer Experience

Cisco Systems, Inc; United States; Remote; USD 72,000 - 91,000; Full time

Benefits offered by this job

Medical insurance

401(k) with Cisco match

Paid parental leave

Disability coverage

Life insurance

Job summary

Cisco Systems, Inc is seeking an experienced administrative professional to support the Director, providing calendar management, travel planning, and project oversight. You will handle confidential matters, coordinate meetings, and assist with special projects, ensuring smooth executive operations.

You will learn the products, people, and organizational dynamics within Cisco, acting as a proactive liaison across teams and maintaining effective communications at all levels.

Qualifications

• 3+ years’ experience in an administrative environment.
• Support a principal at the Sr Manager level or above.
• Sophisticated knowledge of Mac/Windows desktop applications: Outlook, Word, Excel, PowerPoint.

Responsibilities

• Provide support for calendaring, travel, expense reporting, and oversight of special projects.
• Learn Cisco products, people, and organizational dynamics.
• Handle incoming asks for time, meetings, resources, and other needs from the Director with independence.
• Refer matters appropriately and follow up to ensure completion.
• Be a core member of the Director's team and attend monthly staff meetings and quarterly all-team meetings.
• Manage Director's calendar, determine attendees, and coordinate meetings and logistics.
• Prepare briefing documents and post-meeting action items.

Skills

Calendar management

Travel planning

Executive support

Communication skills

Outlook

Excel

PowerPoint

Word

Verbal & written comms

Education

Associates degree

Tools

Webex

TP

Job description

The application window is expected to close on: 11/12/2026

Meet the Team

This CX Americas Leadership team drives transformative communications for Cisco's Customer Experience (CX) Americas organization. This team crafts the narratives that shapes the reputation, visibility, and impact of Cisco's most senior leaders. This is a highly collaborative group of executives, working cross-functionally with marketing, events, and communications professionals across Cisco. The team is dynamic, innovative, and deeply passionate about connecting people through powerful storytelling.

Your Impact

In this role, you will provide support for calendaring, travel, expense reporting, and oversight of special projects, as needed.

• You will learn the products, people, and organizational dynamics within Cisco.
• You will understand how to handle, with a great degree of independence, incoming asks for time, meetings, resources and other needs from the Director.
• You will be responsible for determining when to refer matters to others, and to whom they should be referred to.
• You will be responsible for following up to ensure accurate disposition, and make sure nothing falls through the cracks.
• You will become a core member of the Director's team, attending monthly staff meetings and quarterly all team meetings.
• Calendar Management: Handles Director's calendar by prioritizing schedules and meetings. You may decide who gets on the principal's calendar, which meetings are attended, and who can attend in their place.
• Meeting Planning and Organization: Assists Director in planning and coordinating meetings by being responsible for the assembling of the agenda, location, meeting technology (Webex, TP) based upon participant needs, and all other meeting logistics. May further prepare meeting briefing documents by taking and disseminating notes and formulating post meeting action item lists.
• Correspondence/Approvals: Supports Director by acting as proxy for communications and approvals as authorized. Answers general questions as needed and refers routine matters to appropriate parties, following up to ensure accurate completion.
• Travel: Responsible for making travel arrangements for the Director. Carefully considers and decides the optimum travel arrangements and itinerary for calendared meetings while handling Cisco expenses.
• Special Projects: Provides analytical support to assist Director on special projects. Research issues, analyzes problems, compiles data, and prepares reports.
• Confidentiality: Candidate will deal professionally with sensitive and confidential matters and materials.

Minimum Qualifications

• 3+ years’ experience in an administrative environment.
• A minimum of one year of experience supporting a principal who was at the Sr Manager level or above.
• Sophisticated knowledge of Mac/Windows desktop computer applications: Outlook, Word, Excel, PowerPoint.
• Experience in calendar management, planning meetings and coordinating travel.
• Excellent verbal and written communication skills including the ability to connect with all levels of Executive/Senior staff and clients.

Preferred Qualifications

• Past work experience in the high-tech industry is desired, prior Cisco experience preferred.
• Associates degree

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $71,800.00 to $91,100.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation_, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco.

Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees. Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next. Additional paid time away may be requested to deal with critical or emergency issues for family members. Optional 10 paid days per full calendar year to volunteer. For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $86,700.00 - $126,200.00 Non-Metro New York state & Washington state: $76,700.00 - $111,700.00 _ For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisconians power the future. We make impact as a team, innovating fast and fearlessly to create meaningful solutions on a large scale. The depth and breadth of our technology doesn't just benefit our customers - it also means limitless opportunities for us to experiment and learn. We understand the power each of our unique backgrounds bring when we work together. Because of that, we have a global network of thinkers, doers, experts, and curious creators who help one another do their life's best work.