Administrative Assistant - Clinical (Cardiopulmonary)

luriechildrens; Chicago (IL); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Ann & Robert H. Lurie Children's Hospital of Chicago is seeking an Administrative Assistant to provide broad support to the Cardiopulmonary department. The role involves scheduling, coordination of patient visits, and processing records and authorizations.

The position requires a high school diploma and at least two years of office experience, with strong communication, organization, and problem-solving skills. A patient-focused, detail-oriented approach is essential.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years general office or administrative experience preferred.
• Hospital or physician office experience preferred.
• Proficiency in Microsoft Office Suite applications.
• Excellent written and verbal communication skills.
• Ability to prioritize projects and strong problem solving skills.
• Demonstrated attention to detail, accuracy, and discretion.

Responsibilities

• Schedules appointments and procedures for clinical staff, including outpatient, inpatient, and ancillary testing.
• Manages medical records, prior authorizations, and referral information for clinical encounters.
• Coordinates complex patient visits across departments and affiliate sites.
• Collaborates with central scheduling and registration teams to manage patient service queues.
• Acts as liaison between patients, families, and the clinical team to navigate the system.

Skills

Office administration

MS Office proficiency

Communication skills

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Day (United States of America)

Location

Ann & Robert H. Lurie Children's Hospital of Chicago

Job Description

General Summary:

The Administrative Assistant performs a wide range of administrative support responsibilities for leaders to help facilitate the efficient operation of the Cardiopulmonary department.

Essential Job Functions

• Schedules appointments and procedures for clinical staff. This may include outpatient office appointments, outpatient and inpatient surgical procedures, and ancillary testing.
• Procurement or dissemination of medical records, prior authorizations, and/or primary care referral information as needed to assure a successful clinical encounter.
• Coordinates complex patient visits involving multiple departments and providers, including appointments at affiliate organizations and outreach sites.
• Partners with central scheduling and registration teams to manage, via work queues or other methods, lists of patients in need of services.
• Functions as liaison between patients, families and the clinical team. Assists families in navigating the Lurie system. This could include working in clinic, meeting with families to go over appointment scheduling visits and coordinating with ancillary departments.
• Collaborates with central registration to ensure patients have updated insurance information, prior authorization is initiated in advance of the rendered service, and referrals are obtained if appropriate.
• Other functions as assigned.

Knowledge, Skills, and Abilities:

• High school diploma or equivalent required.
• A minimum of two years general office or administrative experience preferred. Hospital or physician office experience preferred.
• Proficiency in Microsoft Office Suite applications.
• Ability to operate standard office equipment and resolve standard problems.
• Excellent communication skills - written and verbal.
• Ability to prioritize projects and strong problem solving skills.
• Demonstrated attention to detail, accuracy, and discretion.
• Ability to provide high level of quality customer service to patient/families, employees, leaders, and external vendors.

Education

High School Diploma/GED (Required)

Pay Range

$19.00-$28.50 Hourly

At Lurie Children's, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children's offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation,

Benefit Statement

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Employer contribution toward Health Savings Account
• Flexible Spending Accounts
• Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
• 403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children's facilities
• Discount purchasing program

There's a Place for You with Us

At Ann & Robert H. Lurie Children's Hospital of Chicago and its affiliates (collectively "Lurie Children's"), we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints - recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Lurie Children's and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclus