Administrative Assistant Admissions, CBHC

Beth Israel Lahey Health; Lawrence (MA); On-site; USD 26,174 - 31,905; Full time

Benefits offered by this job

Day 1 Benefits!

Job summary

Beth Israel Lahey Health is seeking a dedicated Administrative Assistant for its Community Behavioral Health Center. In this full-time role, you will greet clients, assess needs, and manage appointment scheduling, ensuring that every individual receives the care they require.

The ideal candidate will have a high school diploma, at least one year of experience in a related field, and excellent customer service skills. This position is vital for supporting community mental health initiatives.

Qualifications

• High School Diploma or GED required.
• A minimum of 1 year experience in a related field.
• Knowledge of billing practices preferred.

Responsibilities

• Greet clients and determine suitable level of care.
• Respond to calls and document client information.
• Schedule, reschedule and cancel appointments.

Skills

Customer service skills

Multitasking

Attention to detail

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Excel

Word

Electronic health records

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description

• Day 1 Benefits!
• Full time, 40 hours Sunday-Thursday 11:30-8pm

The Community Behavioral Health Center Program (CBHC) Administrative Assistant – Admissions greets clients and others entering the waiting room in a manner that is respectful and empathetic. When appropriate and working with clinical lead, determines suitable level of care and schedules evaluation. This service is designed to meet the need of the community and those individuals seeking behavioral health treatment.

Essential Functions/Key Responsibilities

• Respond to calls and/or walk-ins for clients seeking services.
• Interview client to obtain information necessary to meet program admission requirements.
• Maintain a thorough working knowledge of insurance restrictions to ensure appropriate assignments are made. Collect all pertinent information regarding service coverage and eligibility.
• Verify basic demographic information upon arrival of client.
• Schedule, reschedule and cancel appointments as needed, upon client request or provider request.
• Complete insurance eligibility approval and obtain initial authorization, when applicable, from insurance companies for all consumers, new and readmissions.
• Document new and/or updates client demographic and billing information in the computer.
• Communicate agency and program information to interested parties including persons-served, agency employees and other providers/individuals.
• Provide information on referral sources and community resources internal and external to BILH BS.
• Monitor visitor access, waiting area and maintain security awareness.
• Scan documents, when applicable, into the electronic health record.
• Attend all required supervision and meetings.
• Maintain tracking requirements for program(s).

Qualifications & Education

• High School Diploma or GED required.
• A minimum of 1 year experience in a related field.
• Bi-lingual English/Spanish preferred.
• Knowledge of billing practices preferred.
• The ability to multitask and manage time efficiently while having a strong attention to detail is essential.
• Knowledge of standard office administrative practices and procedures, including the use of standard office equipment; computer applications; Excel and Word, knowledge of electronic health records a plus; ability to utilize technology in order to manage reports, spreadsheets, etc.
• Excellent customer service skills essential.

Pay Range

$19.00 - $23.16

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

Equal Opportunity Employer / Veterans / Disabled