Administrative Assistant

2024 New Logo; Rowlett (TX); On-site; USD 35,000 - 42,000; Full time

Job summary

RESA Power is seeking an Administrative Assistant to provide customer-focused administrative support for the facility. You will open the office each day, greet visitors, handle phones, and assist multiple departments with data entry in the CRM system.

The role requires strong MS Office skills, effective written and verbal communication, and a proactive, independent work style. This on-site position emphasizes safety, teamwork, and delivering a seamless office experience.

Qualifications

• High School diploma or GED with 1 year of mixed education/experience.
• Strong MS Office and CRM experience are a plus.
• Excellent written and verbal communication and customer service skills.

Responsibilities

• Open facility daily and prepare for business operations.
• Serve as first point of contact; greet visitors and answer calls.
• Provide internal/external customer service promptly and efficiently.
• Schedule trainings, meetings, luncheons, tours, and appointments.
• Set up new vendors and customers per company policy.
• Enter data in CRM; assist HR, Accounting, Safety and other teams.
• Maintain filing (electronic and paper) and support final reports.

Skills

MS Office

CRM software

Written & verbal communication

Customer service

Independent work

Education

High School diploma or GED

Tools

MS Office

CRM system

Job description

Position Summary

Under the direction of the General Manager or other location management, the Administrative Assistant is a customer service focused position that provides administrative support for the facility to ensure the office is operating effectively and efficiently.

Job Responsibilities

• Responsible for opening the facility daily and preparing it for business. Unlock doors, turn on lights, turn on electronics (copier), etc.
• Acts as the first point of contact for the facility. Answers phone calls and greets visitors; answers individual question and/or directs the individual to the proper department/person.
• Provide high level internal and external customer service by answering questions, completing administrative tasks and support in a timely, efficient manner.
• Schedule and/or coordinate set up, scheduling of training, meetings, luncheons, tours, appointments, etc. for General Manager and facility as needed
• Responsible for setting up new vendors as per company policy and procedure as directed.
• Assist operations and other departments by completing maybe included but not limited to:
  • Responsible for setting up new customers as per company policy and procedure.
  • Open jobs in the system by utilizing customer work order or customer purchase order.
  • Verifies completed is ready to bill and shipping information is in the system for PO.
  • Completes job cost analysis for specified job(s) as assigned.
  • Responsible for data entry and maintenance in the company’s Customer Relationship Management System (CRM) to include:
  • Assisting with gathering information for the team to assist HR, Accounting, Safety and/or other Company or Customers.
• Observe all safety rules and Best Practices; Follow all company policies and procedures.
• May be required to complete reports in Excel, Word or other company sponsored programs as assigned.
• Demonstrate a continual effort to improve operations, decrease turnaround times, streamline work processes and work cooperatively with other departments to provide a quality and seamless operation.
• Perform filing both electronically and paper.
• Clerical support for quote and final report preparation for customers.
• Minor cleaning if needed in between scheduled cleaner visits.
• Completes other duties as assigned.

Required Experience and Qualifications:

• High School diploma or GED and 1 year of a mix of education and experience.
• Strong MS office skills; CRM- customer relationship software experience a plus.
• Strong written and verbal communication skills
• Demonstrated Customer Service skills
• Able to work independently; Able to organize, plan and prioritize work

Who we are!

RESA Power is a dynamic people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted servise provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade!

Our Mission

Ensure reliable and safe mission-critical power across our customers' electral infrastructure lifecycle.

Our Vision

To be the premier, first-choise, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.

Core Cultural Competencies

• We pride ourselves on our integrity and expertise. We don't cut corners.
• You perform job responsibilities safely, efficiently, and thoroughly all day, every day.
• You conduct yourself professionally, ethically, and honestly.
• You display sound judgment and decision-making skills. You acoid choosing courses of action that assume unreasonable risk to yourself or the Company.
• You are on time and preplan time off.

We are customer driven

• Our number one concern is our customers and our long-term relationships with them prove or dedication.
• You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.
• You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management.

We focus on growth

• We are dedicated to growing the company and our employees.
• You understand and apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job.
• You seek out new assignments and assume additional duties.
• You seek to expand your abilities (certifications, continuing ED, OTJ experience, etc.).

We solve problems

• Every day is different, so we need to be innovatice, decision makers, flexible and adaptable.
• You efficiently and thoroughly complete assignments.
• You perform work assignments independently.
• You propose new ideas and find better ways of doing things.
• We are efiicient, reliable and non nonsense. We work hard, but we also play hard.
• You follow through on commitments in a timely way.
• You produce easily understandable and accurate reports that meet customer and/or Company expecations.
• You actively listen. You seek advice and help as appropriate.
• You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.)

We build strong relationships

• Our leaders are servant leaders. We provide you with the support of a well-run company, but the connectedness of a family.
• We collaborate with each other and our customers.
• You collaborate to create the best solutons for each other and our customers.
• You build strong relationships within the team, across RESA departments, locations and with customers and vendors.

Additional Information

Type: Full-Time

Travel: up to 25%

Physical Demands: Occasional lifting 25lbs. Position sits completing computer and phone work.

RESA Power is an equal opportunity employer.

Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status

RESA Power participates in E-Verify and will be using the program to verify the identity and employment eligibility of all hires..

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.