Sales Support Coordinator

Resa-Service-LLC; North Canton (OH); Remote; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401k matching

Paid time off

Anniversary bonuses

Job summary

RESA Power is seeking a Sales Support Coordinator to nurture customer relationships in the electrical distribution space. Based near North Canton, OH or remote, you will handle inquiries from Outside Sales or customers by phone and email, and you will aim to boost order profitability through upselling and cross-selling.

You will collaborate with internal teams to process quotes, enter orders, and follow up on requests, while maintaining high service standards and accurate reporting for

Qualifications

• Associate’s degree in related field or experience equivalency and a minimum of 5 years related experience.
• Strong verbal and written communication skills
• Able to communicate with a variety of individuals
• Strong computer and data entry skills
• Able to handle multiple projects, able to problem solve
• Able to follow through on projects, assignments with minimal supervisor

Responsibilities

• Cultivate and maintain customer relationships with electrical contractors, distributors, end users and utilities.
• Create and maintain positive relations with vendors and internal leaders to ensure customers get best value and support.
• Work with internal departments to ensure customer transactions are processed accurately and efficiently.
• Prepare quotes as presented by local management and sales; send out quotes via email or other approved method.
• Enter orders into database accurately and timely.
• Follow up quotes/projects/orders daily and track customer follow up.
• Respond to customer requests and direct them to best source for resolution.
• Communicate with customer and operations team regarding quotes, orders, and work in process.
• Expand project scope and negotiate extra charges as appropriate.
• Create reports as assigned.
• Attend/support customer events and trade shows.
• Other duties as assigned.

Education

Associate’s degree or experience equivalency

Tools

Microsoft Dynamics (GP)

Job description

Under the direction of local management and Sales, the Sales Support Coordinator will develop and maintain relationships with existing clients within the technical and manufacturing fields. This position will receive Customer inquiries from Outside Sales or directly from the Customer via phone and email. The successful candidate will be able to work with a sense of urgency, be customer focused and will have the ability boost order profitability by upselling and recognizing opportunities to cross-sell.

Responsibilities

• Assists location by cultivating and maintaining Customer relationships with electrical contractors, distributors, end users and utilities.
• Create and maintain positive relations with vendors, internal business unit leaders and strategic business relationships; utilize contacts to ensure our customers are getting the best value and support.
• Work with internal departments to ensure customer transactions are processed accurately and efficiently.
• Successfully manage job function(s) by continuously demonstrating following:
• Prepare quotes as presented by local management and sales. Send out quotes via email or other approved method.
• Enter orders into database accurately and in a timely manner as per company and location procedures.
• Continuously follow up all quotes/projects/orders daily, weekly, etc. Track Customer follow up.
• Follow up on Customer requests. Answer inquiries or get/direct Customers to best source for quick resolution of request(s).
• Frequent communication with Customer and operations team regarding quotes, orders, and/or work in process.
• Conduct Customer communication in a highly customer service-oriented manner and potentially expand the scope of project work as well as negotiate any extra charges associated with work performed.
• Create reports as assigned.
• Attend/support applicable customer events, trade shows as directed.
• Other duties as assigned.

Required Experience and Qualifications:

• Associate’s degree in related field or experience equivalency and a minimum of 5 years related experience.
• Experience in the electrical industry and business to business sales support experience desired.
• Preferred experience using Microsoft Dynamics (GP)
• Strong verbal and written communication skills
• Able to communicate with a variety of individuals
• Strong computer and data entry skills.
• Able to handle multiple projects, able to problem solve.
• Able to follow through on projects, assignments with minimal supervisor.

Who we are!

RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade!

Our Mission

Ensure reliable and safe mission-critical power across our customers’ electrical infrastructure lifecycle.

Our Vision

To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.

Core Cultural Competencies

• We pride ourselves on our integrity and expertise. We don’t cut corners.
• You perform job responsibilities safely, efficiently, and thoroughly all day, every day.
• You conduct yourself professionally, ethically, and honestly.
• You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company.
• You are on time and preplan time off.

We are customer driven

• Our number one concern is our customer and our long-term relationships with them prove our dedication.
• You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.
• You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management.

We focus on growth

• We are dedicated to growing the company and our employees.
• You understand and apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job.
• You seek out new assignments and assume additional duties.
• You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.).

We solve problems

• Every day is different, so we need to be innovative, decision makers, flexible and adaptable.
• You efficiently and thoroughly complete assignments.
• You perform work assignments independently.
• You propose new ideas and find better ways of doing things.
• We are efficient, reliable and no nonsense. We work hard, but we also play hard.
• You follow through on commitments in a timely way.
• You produce easily understandable and accurate reports that meet customer and/or Company expectations.
• You actively listen. You seek advice and help as appropriate.
• You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.).

We build strong relationships

• Our leaders are servant leaders. We provide you with the support of a well-run company, but the connectedness of a family. We collaborate with each other and our customers.
• You collaborate to create the best solutions for each other and our customers.
• You build strong relationships within the team, across RESA departments and locations and with customers and vendors.

Additional Information

Job:

Full-Time

Location:

Remote

Travel:

0-5%

Compensation:

Pay for this role is $25.00-$32.00 per hour and eligible for overtime.

Relocation:

Relocation assistance not available.

Benefits:

Full benefits including medical, dental, vision, company paid life insurance, anniversary bonuses, matching 401k, and paid time off.

Physical Demands:

Position is a desk position. Long periods of computer and/or phone work is required.

RESA Power is an equal opportunity employer.Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.