Administrative Assistant

Keystone Behavioral Health; Rock Hill (SC); On-site; USD 21,000 - 30,000; Full time

Job summary

Keystone Behavioral Health in Rock Hill, SC is seeking a Front Desk/Patient Access representative to warmly welcome clients, verify eligibility, schedule appointments, and support billing activities.

You will handle walk-ins and calls professionally, apply fee agreements, and assist with financial assistance applications as needed. Proficiency with MS Office and medical records systems is preferred.

Qualifications

• High school diploma and two (2) years customer service experience.
• Assoc. or Bachelor’s Degree with two (2) years experience or high school diploma with four (4) years customer service experience.
• Working knowledge of computers, Microsoft Office applications, good communication skills (written and verbal).

Responsibilities

• Works closely with Administrative Coordinator in providing Patient Access service at front desk to persons seeking and currently in services at Keystone.
• Maintains professionalism; provides courtesy to patients by telephone and walk-ins; maintains and monitors lobby traffic control area.
• Upholds financial policies of agency and contributes to meeting budgetary goals in self-pay collections.
• Conducts Point of Entry procedures using approved documents, procedures and scripts.
• (For Patient Access II only) Works closely with administrative staff and clinical staff to facilitate timely payer authorizations and claims processing.
• Proficiency with MS office computer software applications and/or Medical Records software applications, emails, etc. Seeks and participates in the development of proficiency with available online and in-house training.

Skills

Customer service

Communication skills

Written and verbal communication

Education

High school diploma

Associate degree

Bachelor's degree

Tools

MS Office

Medical Records software

Job description

At Keystone, our work is guided by a clear purpose: to strengthen individuals and families through education, treatment, and support to advance the well‑being of those affected by substance use and other behavioral health challenges. We are committed to our vision of being the trusted community resource connecting people to care, advancing prevention, and inspiring strength, recovery, and lasting well‑being.

ESSENTIAL FUNCTIONS:

1. Works closely with Administrative Coordinator in providing Patient Access service at front desk to persons seeking and currently in services at Keystone.
2. Maintains professionalism; provides courtesy to patients by telephone and walk-ins; maintains and monitors lobby traffic control area.
3. Upholds financial policies of agency and contributes to meeting budgetary goals in self-pay collections:
   1. a. prepares and explains Fee Agreements with patients and explains policies to patients using approved scripts.
   2. b. as assigned, conducts Financial Assistance Applications
   3. c. assertively seeks to collect self-pay payments from patients during check-in.
4. Conducts Point of Entry procedures using approved documents, procedures and scripts.
5. (For Patient Access II only) Works closely with administrative staff and clinical staff to facilitate timely payer authorizations and claims processing.
   1. a. enters UR and payer info in CareLogic; identifies UR that needs to be updated, gives advance notice of and follows up with clinical staff on a timely basis to minimize services not paid due to late UR;
   2. b. Approves claims in CareLogic; remains knowledgeable of billing rates and allow ability of service activities for programs assigned. Works closely with Operations Billing Manager when discrepancies are identified.
   3. c. Processes claims in eMedix for Medicaid managed care organizations; works closely with other Billing Staff who process claims submission for Commercial Insurance and Medicaid Fee-For-Service claims.
6. Proficiency with MS office computer software applications and/or Medical Records software applications, emails, etc. Seeks and participates in the development of proficiency with available online and in-house training.

QUALIFICATIONS

• High school diploma and two (2) years customer service experience
• Assoc. or Bachelor's Degree from a regionally accredited program and two (2) years' experience or high school diploma and four (4) years' customer service experience
• Working knowledge of computers, Microsoft Office applications, good communication skills (written and verbal).