Administrative Assistant

Carter Lumber; Medford Township (NJ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, Dental, Vision plans after 30d

Short and Long-Term Disability

Company-paid life insurance and AD&D

401(k) with company match

Vacation time and paid holidays

Vendor incentives

Growth opportunities

Military encouraged to apply

Job summary

Carter Lumber is seeking an Administrative Assistant to support the Kitchen & Bath department, handling order processing, quotes, scheduling, and customer service. This role involves ongoing communication with plant personnel to ensure orders are completed accurately and on time.

Candidates should have excellent phone skills, strong organizational abilities, and proficiency with Microsoft Office. Prior customer service experience is preferred, and the position offers full-time hours and growth

Qualifications

• Excellent telephone and customer service skills.
• Strong organizational and planning skills.
• Ability to multi-task; strong time management skills.
• Strong attention to detail.
• Exceptional written and verbal communication skills.
• Knowledge of Microsoft Office including Outlook, Word, and Excel.

Responsibilities

• Assists in creating and acknowledging orders in management system.
• Ensures the paperwork process is running smoothly.
• Assists customers by providing information on products, stock, and lead times.
• Resolves delivery, quality and other issues or forwards to the proper personnel to ensure any issues are taken care of.
• Performs clerical duties such as data entry, filing, copying, and faxing.
• Working with builders scheduling service work.
• Using builders online scheduling programs, placing online orders with vendors.
• Maintaining spreadsheets and checking vendor accounts for accuracy.
• Contacting vendors with pricing issues, or other discrepancies.
• Creating and placing warranty orders; maintaining order files.

Skills

Phone etiquette

Customer service

Organization

Time management

Attention to detail

Communication

MS Office

Customer service experience

Tools

Microsoft Office

Job description

A Carter Lumber Administrative Assistant is responsible for providing administrative support which includes entering and generating quotes/orders, confirmation calls, acknowledging orders, updating schedules, scheduling service work, maintaining online shared files, assisting sales reps/office staff and providing excellent service to customers for our Kitchen & Bath Department. This is accomplished by having constant communication with plant personnel to ensure orders are completed accurately and timely. A strong belief in the mission and goals of the company are necessary to this position.

Requirements

• Provide administrative support to the Kitchen & Bath department by managing order processing, coordinating vendor communications, maintaining project documentation, and ensuring timely follow-up on customer inquiries
• Excellent telephone and customer service skills
• Strong organizational and planning skills
• Ability to multi-task; strong time management skills
• Strong attention to detail
• Exceptional written and verbal communication skills
• Knowledge of Microsoft Office including Outlook, Word, and Excel
• Previous customer service experience

Responsibilities include, but are not limited to:

• Assists in creatingand acknowledging orders in management system
• Ensures the paperwork process is running smoothly
• Assists customers by providing information on products, stock, and lead times
• Resolves delivery, quality and other issues or forwards to the proper personnel to ensure any issues are taken care of
• Performs clerical duties such as data entry, filing, copying, and faxing
• Working with builders scheduling service work
• Using builders online scheduling programs, placing online orders with vendors
• Maintaining spreadsheets and checking vendor accounts for accuracy
• Contacting vendors with pricing issues, or other discrepancies
• Creating and placing warranty orders; maintaining order files

Benefits (full-time employees)

• Health, Dental, Vision (Single and Family Plans) available after 30 days of employment
• Short and Long-Term Disability
• Company-paid life insurance and AD&D
• Optional supplemental life insurance
• Company-match 401(k)
• Vacation time and paid holidays
• Vendor incentives
• Room for growth; we promote from within!
• Military encouraged to apply!