Administrative Assistant

Hanna Holdings, Inc.; Lancaster (Lancaster County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Administrative Assistant to enhance branch operations in Lancaster. This full-time role involves supporting agents and the Sales Manager by managing office supplies, onboarding new agents, and facilitating training on technology tools. The ideal candidate will demonstrate strong communication and organizational skills while working independently and managing multiple projects. Join a dynamic team committed to providing exceptional service and support, where your contributions will help streamline operations and foster a collaborative environment.

Qualifications

• Associates degree or 3-5 years branch operations preferred.
• Proven ability to communicate professionally with management and staff.
• High organizational skills in managing multiple projects.

Responsibilities

• Support agents with onboarding and training on technology tools.
• Manage office supplies and maintain branch workrooms.
• Assist sales managers with social media posts and administrative tasks.

Skills

Communication Skills

Organizational Skills

Social Media Management

Proficiency in Outlook

Training Skills

Education

Associates Degree

3-5 Years Branch Operations Experience

Tools

Howard Hanna Mar/Tech Tools

Facebook

Instagram

Job description

Summary:

The Administrative Assistant works closely with the Sales Manager to focus on certain agent and branch functions in order to provide necessary support to the agents and branch to create a more effective and efficient branch operation. This position will be located in our Lancaster office: 1580 Fruitville Pike, Lancaster, PA 17601

*This is a full-time position paying hourly based on experience!

• Schedule, promote and support agents individually and in group settings on the Howard Hanna Mar/Tech tools with a goal of increasing adoption and efficiency
• Onboarding new and experienced agents
• Process paperwork for agent departures and transfers
• Maintain all office purchasing/supplies
• Maintain all branch workrooms, supplies and equipment, including building maintenance supplies, directional signs, office supplies, warehouse stock items, copier/printer toner
• Manage branch floor duty/opportunity schedules
• Assist sales managers with recruiting packages
• Provide assistance to agents with copiers, computers, and phones – assisting IT department as needed
• Troubleshoot agent ordering
• Submit appropriate Help Desk Tickets to receive tech support/troubleshooting for office equipment
• Assist sales manager with office social media posts including Facebook and Instagram
• New agent training including business systems/technology, paperwork procedures
• Sales meetings agendas
• Process outgoing mail and distribute incoming mail
• Other various administrative agent training and or support to sales managers with RVP approval

Transaction Support:

• Process earnest money and commission check deposits
• Co-ordinate and process files in conjunction with the TC team

Qualifications:

• Associates degree or 3-5 years branch operations preferred
• Proven ability to work well with a varied group of individuals while maintaining a positive and professional manner with all levels of management, agents and staff in person and in writing
• Ability to communicate in a clear, concise and professional manner with all levels of management, agents and staff both in person and in writing
• Proficiency in Outlook
• Proficiency in managing social media platforms including Facebook and Instagram
• Ability to train one on one or in small group settings
• High organizational skills in managing multiple projects simultaneously
• Ability to adjust direction when situation warrants
• Work independently without regular direct supervision
• Ability to multi-task and organize such that tasks are completed in an efficient and timely manner

Hanna Holdings, Inc. affiliates and assigns are committed to providing equal employment opportunity to all employees and applicants for employment regardless of such factors as race, color, religion, sex, national origin, age, veteran's status or disability. The Company abides by all local, state and federal laws and regulations affecting the hiring of employees.