Administrative Assistant

Community Service Board of Middle Georgia; Georgia; On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Generous PTO

401(k) Plan with Company Match

Short- & Long-Term Disability Plans

Employee Assistance Program (EAP)

Paid Training Time

Career Growth & Advancement

Paid Lunch Breaks

So Much More

Job summary

The Community Service Board of Middle Georgia in Dublin, Georgia seeks a Secretary for its adult outpatient program. You'll handle appointment coordination, treatment engagement tasks, and front-desk communications in a busy behavioral health setting.

Requirements include a high school diploma, valid Georgia driver’s license, excellent communication, and proficiency with Microsoft 365. Benefits and growth opportunities are offered; some roles include paid lunches and other perks.

Qualifications

• High school diploma or GED required.
• Effective verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Ability to organize, prioritize and meet deadlines.
• Experience with Microsoft 365 Office products.

Responsibilities

• Coordinate follow-up appointments, labs, referrals, and document coordination with MD/NP.
• Provide Treatment Engagement services, including orientation, consents, scheduling, GIRPP docs, and billing.
• Answer phones, route calls, and communicate messages appropriately.
• Monitor treatment plans, authorizations, and BPS expirations before MD/NP appointments.
• Assist with scanning, EMR documentation, scheduling, and performance monitoring entries.
• Complete appointment reminder calls and reschedule missed appointments within 48–72 hours.
• All other duties as assigned.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Time management

Microsoft 365

Customer service

Multitasking

Detail-oriented

Education

High School Diploma/GED Equivalent

Tools

Microsoft 365 Office

Job description

The Community Service Board of Middle Georgia is dedicated to providing those we serve with quality innovative behavioral healthcare in a recovery-based environment. CSB of Middle Georgia is recognized as a state leader in comprehensive behavioral healthcare providing integrated cost-effective services. CSB of Middle Georgia is located in Dublin, Georgia, and the agency currently serves residents of Bleckley, Dodge, Johnson, Laurens, Montgomery, Pulaski, Telfair, Treutlen, Wheeler, and Wilcox counties in Georgia; and in our Ogeechee Behavioral Health Division, serving residents of Burke, Emanuel, Glascock, Jefferson, Jenkins, and Screven counties in Georgia. We value Quality, Professionalism, Person-Centered, Recovery, Teamwork, Improvement, Accountability, Management of Practicing Information, Wellness, and Financial Stability.

The Community Service Board of Middle Georgia's adult outpatient program is seeking a qualified individual to serve as our next Secretary. The selected candidate will be a professional individual who has strong communication skills and provides exceptional customer service. This is a very busy environment and requires superior organizational skills, the ability to multi-task and prioritize daily activities.

Responsibilities of the Secretary:

Coordinate follow-up appointments, labs, referrals, and document all non-billable coordination with the MD/NP.

Provide Treatment Engagement services, including orientation, consents, scheduling initial appointments, completing GIRPP documentation, and billing.

Answer phones, route calls, and communicate messages appropriately.

Monitor treatment plans, authorizations, and BPS expiration dates to ensure updates are completed before MD/NP appointments.

Assist with scanning, EMR documentation, scheduling, and Performance Monitoring entries.

Complete appointment reminder calls, document outreach, and reschedule missed appointments within 48-72 hours.

All other duties as assigned.

Here are some of the things we require:

• High School Diploma/GED Equivalent
• Valid Georgia Driver’s License
• Effective verbal and written communication skills
• Strong interpersonal skills and the ability to work effectively with diverse communities
• Ability to work independently and in collaboration with others
• Experience with Microsoft 365 Office Products
• Ability to organize, prioritize and meet deadlines accordingly

Here’s what would put you over the top:

• Previous administrative or secretarial experience
• Previous experience in a healthcare setting

Benefits of Working with CSB of Middle GA:

As a member of our team, you will enjoy our total rewards package to help secure your financial future and preserve your health and well-being, including:

• Generous Paid-Time Off Policy with Flexibility Companywide!
• 401(k) Plan with Company Match!
• Short- & Long-Term Disability Plans!
• Access to our Employee Assistance Program (EAP)!
• Paid Training Time!
• Opportunities for Career Growth & Advancement!
• Paid Lunch Breaks*
• & So Much More!

At this time, CSB of Middle Georgia will not sponsor a new applicant for employment authorization for this position.

*Please note that paid lunches are only for select positions that must assist individuals with eating needs at typical meal periods*

** Final pay rate will be dependent on a combination of qualifications such as experience and education. **