Administrative Assistant

Sanderling Renal Services, Inc.; Chicago (IL); On-site; USD 40,000 - 50,000; Full time

Job summary

Sanderling Renal Services, Inc. is seeking an Administrative Assistant to provide comprehensive administrative support and ensure efficient office operations.

The role involves serving as the first point of contact for clients, handling front desk duties, and coordinating communications with a focus on accuracy and courteous service. The ideal candidate will be detail-oriented, with multitasking abilities and, preferably, bilingual skills.

Qualifications

• Detail-oriented professional with strong multi-tasking abilities.
• Bilingual preferred to assist diverse client base.
• Hemodialysis technician experience welcomed to support clinical teams.
• Administrative support experience in busy offices is essential.
• Excellent communication and customer service skills are required.

Responsibilities

• Respond to inquiries with professionalism and courtesy, including phone etiquette.
• Maintain organized filing and digital document systems for easy access.
• Coordinate appointments, meetings, and office supplies to keep operations smooth.
• Provide courteous customer support and address client needs effectively.
• Proofread documents for accuracy before distribution or filing.
• Support receptionist duties and maintain a welcoming environment for patients.
• Collaborate with team members on projects to improve office efficiency.
• Back-up dialysis technician as needed.

Skills

Organizational skills

Phone etiquette

Proofreading

Office management

Customer service

Job description

Job Summary

We are seeking a detail-oriented, bi-lingual preferred and proactive Administrative Assistant to join our team . The ideal candidate will have hemodialysis technician experience, be responsible for providing comprehensive administrative support to ensure efficient operation of the office. This role requires excellent organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously. You will be the first point of contact for our clients, making strong communication and customer support skills essential.

Duties include but are not limited to:

• Respond to inquiries with professionalism and courtesy, demonstrating strong
  phone etiquette.
• Maintain organized filing systems for digital documents to ensure easy access and
  retrieval.
• Assist in office management tasks including scheduling appointments, coordinating
  meetings, and maintaining office supplies.
• Provide customer support by addressing client needs and inquiries effectively.
• Proofread documents for accuracy and clarity before distribution or filing.
• Support receptionist duties as needed, ensuring a welcoming environment for
  patients.
• Collaborate with team members on various projects to enhance office efficiency.
• Back-up dialysis technician

Skills

• Strong organizational skills with a keen eye for detail to manage multiple tasks efficiently.
• Excellent phone etiquette are crucial for effective communication.
• Ability to proofread documents accurately to maintain high standards of quality in all
  communications.
• Previous experience in office management or administrative roles is required.
• Strong customer support skills with a focus on providing exceptional service.

Admissions

Very prompt response to discharge planners/requests for admissions. Collects and reviews needed records, coordinates chair time/training with nurse managers, provides confirmation letter, notifies "team" of admission, provides records to nephrologist so orders can be written, provides admission packet to shift nurses, scans records into patient pearl chart

Front desk

• Answer phones, greet patients/guests, sorts/scans mail, types and distributes
  patient communication
• Greet patients (mange the front waiting area)—notify staff when pts show up or
  need to adjust schedule.

Additional Responsibilities

• Arrange travel for dialysis patients
• Medical record requests
• Help aid in admissions and discharges
• Index Patient Charts
• Aid in facility emergency preparedness (evac bag audits monthly, etc.) -Aid in scheduling transportation for the patients