Administrative Assistant

Action for Boston Community Development, Inc.; Boston (MA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Health coverage

Retirement plans

Training and development opportunities

Competitive benefits

Job summary

Action for Boston Community Development, Inc. (ABCD) Head Start and Children’s Services seeks an Administrative Assistant I to support the program director, managers, and staff. The role handles clerical duties, records, scheduling, and daily office needs at Savin Street in Boston.

The position requires a high school diploma or equivalent and experience in a human service setting. The role emphasizes confidentiality, teamwork, and strong communication with families and the community.

Qualifications

• High school diploma or equivalent plus 1 year of experience in human services.
• Strong written and verbal communication skills.
• Ability to work with diverse families and maintain confidentiality.

Responsibilities

• Oversee the department's clerical functions and general office procedures; provide necessary assistance to staff.
• Maintain departmental records for correspondence and in-house communications.
• Coordinate with other departments on purchasing, payroll and administrative matters.
• Perform miscellaneous administrative tasks and scheduling.

Skills

Excellent written and verbal comms

Interpersonal skills

Handling sensitive family situations

Time management

Independent work

Bilingual ability where appropriate

Education

High school diploma or equivalent

Associate degree preferred

Tools

Database

Word processing

Email

Internet

Job description

Department:

Head Start and Children's Services

Location:

Savin Street

Compensation:

$21.93 / hour

Description

The Administrative Assistant I performs a variety of administrative and clerical tasks that include providing support to the program director as well as managers/supervisors and employees, assisting in daily office needs and managing the program’s general administrative activities. The Administrative Assistant I is responsible for promoting the mission of ABCD Head Start & Children’s Services; building an understanding of the program by communicating this mission to staff, families and the community. This position must comply with all federal, state and local laws, regulations, standards and policies, including those of the federal Administration for Children and Families (ACF), the Massachusetts Department of Early Education and Care (EEC), the Individuals with Disabilities Education Act (IDEA), Massachusetts Department of Elementary and Secondary Education (DESE), Massachusetts disability law (Chapter 766), Boston Family Engagement Network (BFEN) and ABCD, Inc. Head Start and Children’s Services policies and procedures. All ABCD Head Start/Early Head Start and Children’s Services personnel who are paid to care for, or work with, children are MANDATED BY LAW to report all suspected cases of child abuse and neglect to the Massachusetts Department of Children and Families (DCF), pursuant to Massachusetts General Laws Chapter 119

• 51A – 51G. Any staff member who suspects child abuse or neglect of a child must inform his or her supervisor immediately.

The responsibilities of a particular position may support both Early Head Start and Head Start depending on the individual assignment. The specific corresponding funding allocation will be documented on the personnel payroll authorization or change of status form.

All communications are potentially sensitive and are subject to Head Start’s policy on confidentiality.

Key Responsibilities

• This is a temporary role, slated to end in November 2026
• Oversee the department’s clerical functions and general office procedures; provide necessary assistance to staff in completing assignments as deemed necessary.
• Maintain departmental records for miscellaneous correspondence, telephone conversations and in-house communications.
• Work closely with other agency departments, through leadership directive, concerning purchasing, personnel, payroll and other administrative matters.
• Perform miscellaneous administrative tasks (e.g., coordinating the use of office space by other departments, scheduling meetings, record-keeping, filing, etc.)
• Handle administrative paperwork as needed.
• Assess monthly parent fees and fees collected, log weekly parent fee charges and payments, follow-up with parents regarding payments, gives Program Director pertinent information needed for monthly report.
• Perform other related duties as assigned from time to time.

Skills, Knowledge And Expertise

JOB KNOWLEDGE, SKILLS & ABILITIES

• Demonstrated knowledge of and sensitivity to the educational and socioeconomic needs of the children and families served.
• Excellent written and verbal communication as well as interpersonal skills.
• Ability to handle sensitive family situations in a non-threatening and professional manner.
• Keyboarding skills, computer literacy and familiarity with various applications such as database, word processing, e-mail and internet.
• Knowledge of neighborhoods served by programs and city-wide services relevant to the programs population.
• Proven ability to keep accurate written records and documentation.
• Ability to work with culturally and ethnically diverse low-income population.
• Possess bilingual ability where appropriate, translating as needed.
• Must be able to work independently without intensive supervision.
• Must be able to balance and prioritize work load and have strong time management skills.

Professionalism

• Maintain professional boundaries in relationships with staff and families.
• Maintain confidentiality of child and family information at all times.

Physical Environmental Demands & Conditions

• Frequent significant decisions and problem solving abilities.
• Ability to work as a team member collaborating with coworkers, parents and community resources.
• Lift items based on program administration needs.

EDUCATION & EXPERIENCE

A minimum of a high school diploma or equivalent and at least one year of prior experience with a human service agency and a solid background in general office practice is required. Associate’s degree in a relevant field preferred.

Expected Salary: $21.93/hour USD. Salary scales are set according to an explicit compensation policy and relevant market data. Due to funding restrictions and our strong focus on internal parity, this salary is thoughtfully aligned with the duties expected for this role, and offers are firm.

Benefits

• Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
• Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
• Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
• Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
• A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community’s most vulnerable.
• Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.