Administrative Assistant

SERVPRO of North Deschutes, Crook & Jefferson Counties/Bend; Bend (OR); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in disaster restoration is seeking an Office Administrative Assistant / Job File Coordinator in Bend, Oregon. This role involves managing customer interactions, coordinating job files, and providing administrative support in a fast-paced office setting. Strong customer service skills and attention to detail are essential, with opportunities for career advancement and professional development.

Benefits

401(k) matching

Health insurance

Opportunity for advancement

Training & development

Qualifications

• At least 2 years of customer service and/or office experience.
• Ability to stay detail-oriented and manage multiple tasks.
• Willingness to serve as on-call manager after onboarding.

Responsibilities

• Manage customer calls and coordinate job monitoring tasks.
• Audit job file statuses and ensure client requirements are met.
• Perform general office duties including detailed data entry.

Skills

Customer service

Multitasking

Attention to detail

Communication

Education

High school diploma/GED

Tools

Relevant computer applications

Job description

Benefits:

• 401(k) matching
• Competitive salary
• Health insurance
• Opportunity for advancement
• Training & development

About the Role:

SERVPRO of North Deschutes, Crook & Jefferson Counties/Bend is hiring an Office Administrative Assistant / Job File Coordinator.

Benefits include:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

This role involves managing customer calls, coordinating tasks related to job monitoring, tracking, and software auditing of jobs. You will create preliminary estimates, perform general office duties, and maintain effective communication with clients and team members.

Key Responsibilities:

• Interact with customers, balancing multiple duties and client interactions.
• Monitor job file statuses, audit progress, and work-in-progress.
• Ensure client requirements are met and followed.
• Review and validate documentation, assist with estimates, and coordinate daily job files.
• Maintain communication and prepare reports.
• Perform detailed data entry and manage incoming calls about services and inquiries.
• Collaborate with other departments as needed.

Position Requirements:

• High school diploma/GED (preferred)
• At least 2 years of customer service and/or office experience
• Prior dispatch experience (preferred)
• Ability to multitask and stay detail-oriented
• Knowledge of local geography (preferred)
• Proficiency in relevant computer applications
• Willingness to serve as on-call manager after onboarding, including after-hours client calls.

Skills and Physical Demands:

This is a sedentary role in a fast-paced office environment. Some physical tasks include filing, lifting files, and possibly lifting up to 50 lbs or working in disaster restoration conditions. Ability to pass a background check is required.

All employees are employed by the franchise, which operates independently from SERVPRO Industries, LLC.