Administrative Assistant

MyMichigan Health; Alma (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

MyMichigan Health is seeking a friendly and professional receptionist to handle telephone answering, call directing, staff paging, and visitor greeting. The role includes data entry, mail processing, and clinical scheduling in collaboration with multiple disciplines to facilitate scheduling and patient access.

The position requires high school education, strong interpersonal and organizational skills, and the ability to multi-task and work in a fast-paced health care environment.

Qualifications

• Education: High School Diploma or GED.
• Medical secretarial/medical assistant or health-related degree preferred.
• Knowledge of medical office practices, medical terminology, and policies and procedures; 1 year experience in health field.

Responsibilities

• (30%)* Coordinates scheduling of all rehabilitation services optimizing therapist time and department efficiency.
• (30%)* Greets all patients and their families or escorts in a courteous and professional manner.
• (20%)* Addresses any questions regarding treatment, insurance, or other concerns in a timely manner.
• (10%)* Insures the proper, accurate and efficient flow of information such as filing, faxing and distributing communications and other materials between the office, clinical areas and other supporting departments
• (10%)* Answers telephone utilizing appropriate telephone etiquette to promote excellent public and interdepartmental relations.
• Provides excellent service by maintaining positive relations with all customers. This may include, but not limited to assisting with resolving questions, inquiries and/or issues.
• Provides timely patient access to services and optimizes clinician time by managing schedules and patient waitlists.
• Serves as a resource for smooth operations in clinical areas.
• Insures proper flow of patients to appropriate location within rehab services.
• Registers and admits patients verifying current order and insurance coverage.
• Leads denial management for the department and follows up on required documentation for payment.
• Maintains professional appearance of reception area including lobby and assists with patient care by preparing and cleaning treatment areas.
• Discharges patient charts according to department procedures.
• Responds to record requests from other departments and outside agencies according to affiliate policies and procedures in a timely manner.
• Orders necessary medical and office supplies as designated by manager or supervisor.
• Promotes process improvement and communicates with manager or supervisor regarding effectiveness and efficiency of work procedures.
• Schedules meetings for the department manager, supervisor and or clinician as needed.
• Attends appropriate meetings.
• Other duties as assigned.

Skills

Reading

Writing

Mathematics

Word processing

Computer skills

Interpersonal skills

Multitasking

Time management

Organizational skills

English language

Education

High School Diploma or GED

Medical secretarial/medical assistant degree preferred

Tools

Computer

Printer

Photocopier

Fax machine

Multi-line telephone

Calculator

Job description

Summary

This position provides friendly, professional and efficient telephone answering, call directing, staff paging, and visitor greeting. Performs various data entry and word processing tasks, processes incoming interoffice and USPS mail and outgoing interoffice mail. Responsible for performing clinical scheduling and patient admitting in collaboration with all disciplines and facilitating communication related to scheduling.

Responsibilities

(30%)* Coordinates scheduling of all rehabilitation services optimizing therapist time and department efficiency.

(30%)* Greets all patients and their families or escorts in a courteous and professional manner.

(20%)* Addresses any questions regarding treatment, insurance, or other concerns in a timely manner.

(10%)* Insures the proper, accurate and efficient flow of information such as filing, faxing and distributing communications and other materials between the office, clinical areas and other supporting departments

(10%)* Answers telephone utilizing appropriate telephone etiquette and interpersonal skills to promote excellent public and interdepartmental relations.

OTHER DUTIES AND RESPONSIBILITIES

Provides excellent service by maintaining positive relations with all customers. This may include, but not limited to assisting with resolving questions, inquiries and/or issues.

Provides timely patient access to services and optimizes clinician time by managing schedules and patient waitlists.

Serves as a resource for smooth operations in clinical areas.

Insures proper flow of patients to appropriate location within rehab services.

Registers and admits patients verifying current order and insurance coverage.

Leads denial management for the department and follows up on required documentation for payment.

Maintains professional appearance of reception area including lobby and assists with patient care by preparing and cleaning treatment areas.

Discharges patient charts according to department procedures.

Responds to record requests from other departments and outside agencies according to affiliate policies and procedures in a timely manner.

Orders necessary medical and office supplies as designated by manager or supervisor.

Promotes process improvement and communicates with manager or supervisor regarding effectiveness and efficiency of work procedures.

Schedules meetings for the department manager, supervisor and or clinician as needed.

Attends appropriate meetings.

Other duties as assigned.

Responds to record requests from other departments as well as outside agencies according to affiliate policy and procedures in a timely manner.

Discharges patient charts according to department procedures.

Prepares for daily clinic by organizing the appropriate charts, flow sheets, etc. to promote efficiency.

Maintains professional appearance of reception area including lobby and assists with patient care by preparing and cleaning treatment areas.

Orders necessary medical and office supplies as designated by manager or supervisor.

Promotes process improvement and communicates with manager or supervisor regarding effectiveness and efficiency of work procedures.

Attends appropriate meetings.

Schedules meetings for the department manager/supervisor Other duties as assigned.

Certifications and Licensures

N/A

Required Education

Education: High School Diploma or GED

Equivalent Experience:Medical secretarial/medical assistant or other health-related degree is preferred.

Education Specialization: GENSTUDY

Other Information

EXPERIENCE, TRAINING AND SKILLS

Successful completion of MyMichigan Health and affiliate specific orientation. Successful completion of new hire competency.

Knowledge of reading, writing, mathematical, word processing, and computer skills in order to efficiently complete daily tasks.

Ability to operate all office equipment including: computer, printer, photocopier, facsimile machine, multi-line telephone, and calculator.

Knowledge of medical office practices, medical terminology, and policies and procedures as normally acquired through 1 year experience working in the health field.

Ability to multi-task and work under pressure of deadlines, changes in schedules, and office routines.

Ability to recognize the needs and concerns of people and possess interpersonal skills needed for effective verbal and written communication in the English language to interact with people individually and in a group at all levels.

Ability to work independently, demonstrating problem solving and organizational skills, time management skills and initiative.

Organizational skills needed for smooth flow of both the clinic and patient. Mandatory tuberculosis (TB) testing is required and must be done annually.

Mandatory Occupational Safety and Health Administration (OSHA) is required and must be completed annually according to the Exposure Control Plan.

Ability to work where employee may be exposed to communicable diseases.

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS

Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall vision and hearing is necessary with or without assisted device(s).

Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.

Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.

Physical Demand Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.