Administrative Aide I

City of San Luis Obispo; San Luis Obispo (CA); On-site; USD 42,000 - 54,000; Part time

Job summary

City of San Luis Obispo is seeking a versatile office support specialist to perform a variety of administrative tasks for City offices. Responsibilities include data entry, filing, answering phones, greeting visitors, and processing payments, with emphasis on accuracy and customer service.

You will operate standard office equipment and Microsoft Office applications, work under supervision, and support multiple departments while maintaining professional communication with the public.

Qualifications

• High School diploma or GED.
• Experience in customer service and administrative support is desirable.
• Experience working with the public is desirable.

Responsibilities

• Provides a high level of customer service to both external and internal customers.
• Provides service desk customer service support; receives and processes telephone calls and walk-in requests; provides factual information regarding City and departmental programs, services, events, and procedures.
• Operates standard office equipment, including job-related computer hardware and software applications and multi-line telephones
• Collects and accounts for fees and other monies
• Scans and files documents
• Performs related duties similar to the above in scope and function as required.

Skills

Customer service

Administrative support

Data entry

Word processing

Telephone reception

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Performs a variety of responsible office administrative support activities for various City offices, which may include data entry, organization and retrieval, word processing, telephone and counter reception, provision of factual information to visitors, receipt of payments and documents, automated and manual record keeping, auditing, report preparation and filing. Receives and processes requests for walk-in and over the phone customers. Provides excellent customer service to both internal and external customers including answering the telephone, counter reception, interfacing with visitors, providing receipt of payments, responding to emails, and using automated and manual record keeping.

Job Description

JOB SUMMARY

Performs a variety of responsible office administrative support activities for various City offices, which may include data entry, organization and retrieval, word processing, telephone and counter reception, provision of factual information to visitors, receipt of payments and documents, automated and manual record keeping, auditing, report preparation and filing. Receives and processes requests for walk-in and over the phone customers. Provides excellent customer service to both internal and external customers including answering the telephone, counter reception, interfacing with visitors, providing receipt of payments, responding to emails, and using automated and manual record keeping.

SUPERVISION

Employees in this classification work under direct supervision from departmental management, supervisory, professional or higher-level office support staff, depending upon the department to which assigned.

EXAMPLES OF DUTIES

(Any one position may not include all of the duties listed nor do the listed examples include all tasks that may be found in positions of this class.)

• Provides a high level of customer service to both external and internal customers
• Provides service desk customer service support; receives and processes telephone calls and walk-in requests; provides factual information regarding City and departmental programs, services, events, and procedures.
• Operates standard office equipment, including job-related computer hardware and software applications and multi-line telephones
• Collects and accounts for fees and other monies
• Scans and files documents
• Performs related duties similar to the above in scope and function as required.

Knowledge And Abilities

Knowledge of:

• Techniques for providing a high level of customer service to the public, the community, and City staff
• Proper English usage, grammar, punctuation, vocabulary, and spelling.
• Standard office equipment including multi-line telephones and job-related computer hardware and software applications including Microsoft Office programs (Word, Excel, PowerPoint, Outlook, etc.)

Ability To

• Work in a team atmosphere and maintain effective working relationships while participating in a variety of Departmental activities and enhancing provision of City services
• Work in a dynamic environment, provide support services to a variety of staff
• Communicate effectively in person, over the telephone, and in writing
• Perform a variety of office support duties following standard guidelines
• Interpret and implement policies, procedures, and computer applications related to the department
• Utilize techniques for providing a high level of customer service to the public and City staff, in person and over the telephone.
• Work with diverse populations and maintain an inclusive environment.

Typical Qualifications

EDUCATION AND EXPERIENCE

• High School diploma or GED
• Experience working in customer service and administrative support is desirabl
• Experience working with the public is desirable

THIS POSITION WILL BE REQUIRED TO COMPLETE THE FOLLOWING BEFORE A FINAL OFFER IS MADE:

• Live Scan Fingerprinting (DOJ)

Equal Opportunity & Language Access Notice

The City of San Luis Obispo values diversity, equity, inclusion, and belonging. We are committed to fostering a community where all individuals are treated with dignity, respect, and inclusion, and where everyone can thrive. Our job posting site is compatible with tools such as Google Translate, which applicants may use to view postings in their preferred language. Please note that all application materials and responses must be submitted in English, as English is the working language of the City.

La Ciudad de San Luis Obispo valora la diversidad, la equidad, la inclusión y el sentido de pertenencia. Estamos comprometidos a fomentar una comunidad donde todas las personas sean tratadas con dignidad, respeto e inclusión, y donde todos puedan prosperar. Nuestro sitio de publicación de empleos es compatible con herramientas como Google Translate, que los solicitantes pueden usar para ver las publicaciones en su idioma preferido. Tenga en cuenta que todos los materiales de la solicitud y las respuestas deben enviarse en inglés, ya que el inglés es el idioma de trabajo de la Ciudad.

For questions or assistance, please contact [e-mail]. Si tiene preguntas o necesita asistencia, por favor comuníquese con [e-mail].

This is a temporary position, with no benefits.