Administration - Routing Coordinator

Socket.dev; Huntersville (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Socket.dev is seeking a Routing Coordinator to support daily transportation operations by developing efficient delivery and pickup routes, maintaining routing and customer data, and providing operational support to drivers and teams. The role focuses on timely product movement, cost minimization, and a positive customer experience through coordination and communication.

The successful candidate will create and optimize routes, monitor performance, and collaborate with cross-functional teams to

Qualifications

• High school diploma or GED required.
• Minimum one year of experience in logistics, routing, dispatching, transportation coordination, shipping, or related operations.
• Intermediate proficiency with Microsoft Office applications, including Excel and Outlook.
• Strong geographic knowledge and ability to interpret maps and routing systems.
• Excellent organizational, planning, and problem-solving skills.
• Effective verbal and written communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Responsibilities

• Create and optimize daily delivery and pickup routes using routing software to maximize efficiency and reduce costs.
• Monitor route performance and adjust in real time for traffic, order changes, or weather events.
• Maintain accurate customer, delivery, routing, and transportation data in company systems.
• Serve as a primary contact for drivers, answering route questions and resolving concerns.
• Coordinate with shipping, customer service, production, and transportation teams to ensure timely deliveries.
• Prepare, distribute, and maintain routing reports, shipping documents, and manifests.
• Identify opportunities to improve routing efficiency and service levels.
• Perform general administrative duties and support peak-volume operations as needed.

Skills

Route planning

Route optimization

Communication skills

Organizational skills

Problem solving

Multitasking

Education

Associate’s or Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field

Tools

Routing software

GPS platforms

TMS software

Microsoft Excel

Microsoft Outlook

Job description

Supervisory Responsibilities

This position does not have direct supervisory responsibilities.

Position Summary

The Routing Coordinator supports daily transportation operations by developing efficient delivery and pickup routes, maintaining routing and customer information, and providing operational support to drivers and logistics teams. This position is responsible for ensuring timely product movement, maximizing route efficiency, minimizing transportation costs, and contributing to a positive customer experience through effective coordination and communication.

Key Responsibilities

• Create and optimize daily delivery and pickup routes using routing and mapping software to maximize efficiency, reduce transportation costs, and support customer service objectives.
• Monitor route performance and make real-time adjustments in response to traffic conditions, delivery issues, order changes, weather events, or other operational challenges.
• Maintain accurate customer, delivery, routing, and transportation data within company systems and databases.
• Serve as a primary point of contact for drivers by answering route-related questions, providing support, and resolving transportation concerns.
• Coordinate with shipping, customer service, production, and transportation teams to ensure deliveries and pickups are completed accurately and on time.
• Prepare, distribute, and maintain routing reports, shipping documentation, manifests, and other transportation records.
• Identify opportunities to improve routing efficiency, service levels, and overall transportation performance.
• Perform administrative duties including data entry, filing, scanning, printing, record retention, and electronic communications.
• Support seasonal and peak-volume operations, including occasional evening, weekend, or extended-hour work as business needs require.
• Maintain compliance with company policies, safety standards, and transportation procedures.
• Perform other duties and special projects as assigned.

Minimum Qualifications

• High school diploma or GED required.
• Minimum one (1) year of experience in logistics, routing, dispatching, transportation coordination, shipping, or a related operational environment.
• Intermediate proficiency with Microsoft Office applications, including Excel and Outlook.
• Strong geographic knowledge and the ability to interpret maps, routing software, and transportation systems.
• Excellent organizational, planning, and problem-solving skills.
• Effective verbal and written communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Preferred Qualifications

• Associate’s or Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Experience with transportation management systems (TMS), routing software, GPS platforms, or logistics planning tools.
• Experience in greenhouse, agriculture, distribution, retail delivery, or perishable goods operations.
• Bilingual English and Spanish communication skills.

Job Setting & Physical Demands

This position is primarily based in an office environment and requires frequent use of computers, telephones, and standard office equipment. The role requires prolonged periods of sitting, occasional standing and walking, and regular communication with drivers, customers, and internal team members. Periodic visits to shipping, warehouse, and transportation areas may be required. The employee must occasionally lift and move office materials weighing up to 25 pounds.

Disclaimer

This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify, add, or remove responsibilities as business needs change.

EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.