Administration Officer Level 3 - MNC Virtual Care - Port Macquarie / Coffs Harbour

NSW Health; United States; Remote; AUD 68,000 - 71,000; Part time

Job summary

A leading healthcare provider is seeking an Admin Officer Grade 3 to join their team. This role focuses on delivering essential administrative support to a rapidly growing Virtual Care team, requiring a high level of customer service and attention to detail. Candidates should possess strong problem-solving abilities and the ability to thrive in a fast-paced environment.

Benefits

Diversity and Inclusion support

Opportunities for career progression

Qualifications

• Previous experience in a customer service environment.
• Ability to manage high volume calls effectively.
• Strong attention to detail and excellent problem-solving skills.

Responsibilities

• Provide essential administrative support for the Virtual Care team.
• Manage calls and administrative tasks in a fast-paced environment.
• Ensure timely and accurate services in line with health policies.

Skills

Customer Service

Attention to Detail

Problem Solving

Communication

Tools

MS Excel

Job description

Employment Type:Casual
Position Classification: Admin Officer Grade 3
Remuneration:68338.79 - 70468.72
Hours Per Week: TBA
Requisition ID:REQ586387
Advertising closes: 24 July 2025

Employment with Mid North Coast LHD requires candidates to hold a valid authority to work in Australia (Aust Work Rights Visa).

What you'll be doing

The primary purpose of MNC Virtual Care is to reduce preventable admissions and decrease length of hospital stay through virtual Urgent Care delivery, early intervention and care navigation to people who have been identified as at risk of Emergency Department presentation and hospitalisation.

To support this purpose, MNC Virtual Care manages a high volume of calls and administrative tasks, particularly during peak periods, operating in a fast-paced, call-centre-like environment.

The Administrative Officer will provide essential administrative support, including MS Excel skills, patient registration, data entry, reconciliation, and answering phone enquiries. The role ensures timely and accurate services for the Virtual Care team, in line with Mid North Coast Local Health District policies and procedures.

About you, do you have?

• Previous experience within a customer service environment
• Previous experience working in a contact centre is desirable but not essential. However, demonstrated ability to manage a high volume of calls and administrative tasks in a fast-paced environment is important.
• Strong attention to detail, excellent problem-solving skills, and lateral thinking
• Experience working in a fast-paced environment with a passion to deliver exceptional customer service.
• Possess excellent work ethic and behaviour.
• Ability to clearly communicate effectively with customers and stakeholders.
• Ability to pick up and learn new systems quickly.

Diversity and Inclusion lies at the heart of how we recruit

Mid North Coast Local Health Districtis committed to building a diverse workforce that reflects and understands the community we serve. We are dedicated to fostering an inclusive workplace culturewhere everyone feels respected, valued and that they belong. As an equal opportunity employer, we welcome applications from candidates of all cultures, backgrounds, abilities, and experiences.

We encourage you to reach out if you require any adjustments or assistance during the recruitment process to ensure you have every opportunity to showcase your talent, skills, and potential. Please contact our Diversity, Equity & Inclusion Manager.

This is a Category B position. Recommended applicants will be reviewed for compliance with NSW Health policy directive for Category A positions prior to offer.

All new employees must agree to comply with the requirements outlined under the General questions section at Occupational assessment screening and vaccination - FAQ

Salary will be accordance with NSW Health State Awards for the advertised classification/s. These awards are available at http://www.health.nsw.gov.au/careers/conditions/pages/default.aspx.

Are you interested in moving to the Mid North Coast? Learn more at The Welcome Experience . A free service supporting businesses, essential workers and their families who are considering moving or have made the move to regional NSW.

A TALENT POOL MAY BE CREATED FOR FUTURE ROLES AND WILL REMAIN VALID FOR 18 MONTHS.

Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Cassie Deans on [e-mail]

For Diversity, Equity & Inclusion enquiries, please contact the District Manager - [e-mail]

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Mid North Coast LHD is committed to implementing the child safe standards. For more information, please click here Child Safe Standards