Admin Services Student Assistant

UGA Savannah River Ecology Laboratory; Athens (GA); On-site; USD 10,000 - 60,000; Part time

Job summary

An established institution is seeking a dedicated Admin Services Student Assistant to enhance the efficiency of their front office operations. This role involves managing incoming calls, providing essential information to clients, and ensuring seamless communication within the veterinary department. Ideal candidates will possess strong customer service skills and the ability to thrive in a dynamic environment. Join a team committed to excellence and make a significant impact on the health of animals and the community. This part-time position offers flexible hours and the opportunity to gain valuable experience in a supportive academic setting.

Qualifications

• Experience in customer service or general office work is required.
• Ability to work in a fast-paced environment with excellent communication skills.

Responsibilities

• Receive and route phone calls to appropriate teams.
• Provide information to clients and support front office staff.

Skills

Customer Service

Office Equipment Knowledge

Communication Skills

Multi-tasking

Education

High School Diploma

Relevant Experience in Office or Veterinary Setting

Tools

MS Office Suite

Multi-relational Database Systems

Job description

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Posting Details

Position Details

Posting Number G/R22856P Working Title Admin Services Student Assistant Department VetMed-VTH Admin Services About the University of Georgia

Since our founding in 1785, the University of Georgia has operated as Georgia’s oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly formed School of Medicine.

About The College/Unit/Department

The University of Georgia College of Veterinary Medicine, founded in 1946, is dedicated to training future veterinarians, providing services to animal owners and veterinarians, and conducting investigations to improve the health of animals as well as people. The college benefits pets and their owners, food-producing animals, and wildlife by offering the highest quality hospital and diagnostic laboratory services. Equipped with the most technologically advanced facilities located on a university campus, the college is dedicated to safeguarding public health by studying emerging infectious diseases that affect both animal and human health.

The College of Veterinary Medicine values all members of the university community, recognizing that differences in experience and culture can only lead to a more well-rounded, accepting academic environment. We have an expectation that all employees will demonstrate a contribution to diversity and inclusion as embodied in our Principles of Community (http://vet.uga.edu/principles-of-community/).

College/Unit/Department website https://vet.uga.edu/hospital-and-primary-care/hospital/ Employment Type Employee Additional Schedule Information

Emergency Critical Care Unit with potential shifts at front desk in the Large Animal unit. Will include evenings, weekends, and holidays. No more than 20 hours per week.

Advertised Salary $14.00 per hour Anticipated Start Date 08/20/2023 Posting Date 08/01/2023 Closing Date Open Until Filled Yes Special Instructions to Applicants Location of Vacancy Athens Area EOO Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([e-mail]).

USG Core Values Statement

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Duties/Responsibilities

Duties/Responsibilities

Receiving and routing phone calls into the hospital from multiple callers. Providing correct information to clients who call in. Transferring calls to client care teams for the small and large animal call center based on the result of the calls answered.

Percentage of time 85 Duties/Responsibilities

Provides support to all of the other positions in the front office to ensure continuous coverage for positions when other staff is out.

Percentage of time 15

Position Details

Position Information

Classification Title Student Assistant FLSA Non-Exempt UGA Job Code FTE .49 Minimum Qualifications Position Summary

This position is responsible for properly receiving and routing phone calls into the hospital from multiple callers. Providing correct information to clients who call in, after assessing their needs. Transferring calls to client care teams for the small and large animal call center based on the result of the calls answered. This position also provides support to all of the other positions in the front office to ensure continuous coverage for positions when other staff is out.

Relevant/Preferred Education, Experience, Licensure, Certification In Position

Experience in customer service, general office, veterinary animal care, or general work in a hospital setting.

Knowledge, Skills, Abilities And/or Competencies

Knowledge of office equipment regarding multi-windows use/diverse software applications, including multi-relational database systems is required. Working knowledge of MS office applications, including Word, Excel, Power Point, Publisher and Outlook preferred. Typing speed 35 wpm or higher preferred. Proven ability to work in a fast paced environment that necessitates multi-tasking abilities while under pressure. Excellent communication skills – written and verbal. Ability to understand and follow oral and written instructions. Punctuality and attendance are critical to fulfill the mission of the organization.

Physical Demands

• Lift and carry up to 25 lbs.
• Repetitive motions and actions.
• Long periods of standing or sitting.
  
  

Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Is driving a requirement of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name Kris Mitchell Recruitment Contact Email [e-mail] Recruitment Contact Phone [phone]

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Resume/CV
• Cover Letter
• List of References with Contact Information
  
  

Optional Documents

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Administrative

• Industries

  Research Services

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