Admin Services Spvr I

Serco; Richmond (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Job summary

Serco Inc. is seeking a Fleet Administrative Supervisor to support mobile service technicians and a large utility fleet across Indiana and Ohio.

You will oversee maintenance scheduling, work order administration, fleet status reporting, and customer coordination for medium- and heavy-duty diesel trucks. The role requires experience with fleet technology, diagnostic tools, and fleet management systems, plus strong communication with customers and leadership.

Qualifications

• Associate degree or equivalent combination of education and experience.
• 5+ years of industry-related experience.
• Experience with fleet technology, diagnostic tools, and fleet management systems.

Responsibilities

• Oversee maintenance scheduling for mobile service technicians.
• Review work orders for accurate labor, inventory, repair details, and comments before closure.
• Monitor planned maintenance, customer work requests, missed appointments, and out-of-service fleet units.
• Communicate repair status, downtime, and scheduling updates to customers and leadership.
• Oversee work order entry in the ARI system and resolve admin issues affecting payments.
• Coordinate repair preapprovals, subcontracted work, and storm-support scheduling.
• Serve as the primary customer liaison and elevate unresolved issues to management.

Skills

Fleet technology

Diagnostic tools

Fleet management systems

Education

Associate degree

Job description

Position Description & Qualifications

Join Serco as a Fleet Administrative Supervisor supporting mobile service technicians and a large utility fleet operating across Indiana and Ohio. You will oversee maintenance scheduling, work order administration, fleet status reporting, and customer coordination for medium- and heavy-duty diesel trucks.

As a Fleet Administrative Supervisor, you will:

• Oversee the administrative work of mobile service technicians, including maintenance scheduling and documentation.
• Review work orders for accurate labor, inventory, repair details, and comments before approving closure.
• Monitor planned maintenance, customer work requests, missed appointments, and out-of-service fleet units.
• Communicate repair status, expected downtime, and scheduling updates to customers and project leadership.
• Oversee work order entry in the ARI system and resolve administrative issues affecting payment.
• Coordinate repair preapprovals, subcontracted work, technician support needs, special projects, and storm-support scheduling.
• Serve as the primary customer liaison and elevate unresolved issues to management.

To be successful in this role, you’ll have:

• An associate degree or an equivalent combination of education and relevant experience.
• Five or more years of industry-related experience.
• Experience with fleet technology, diagnostic tools, and fleet management systems.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time‑off programs that support work‑life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job‑related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long‑term incentive opportunities.

Benefits – Comprehensible benefits for full‑time employees (part‑time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans.

The application window for this position is for no more than 60 days.