Admin Services Coordinator - Care Coordination Division - 100%

University of Iowa; Iowa City (IA); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid vacation

Job summary

The University of Iowa Health Care, Care Coordination Division, seeks an Admin Services Coordinator to support the care team and advance division operations on campus in Iowa City.

You will coordinate transportation and lodging for patients, triage the division line, manage email and fax, handle purchasing, data entry, and SharePoint upkeep, and assist with training and policy implementation.

Qualifications

• Bachelor’s Degree or equivalent combination of education and experience.
• Minimum of 1 year administrative support experience.
• Excellent written, verbal, and interpersonal communications skills.
• Ability to manage multiple objectives and prioritize effectively.
• Strong attention to detail and problem-solving skills.
• Proficient in computer software applications and Microsoft Office Suite.

Responsibilities

• Coordinate with vendors to arrange transportation and lodging for patients at Social Workers/Nurses' request.
• Triage divisional ACD patient line and manage CCD general email/fax triage.
• Perform miscellaneous office duties and handle patient gift funding requests per policy.
• Maintain up-to-date funding records for patient, payor, or vendor information.
• Serve as the primary departmental purchasing agent and assist with data collection and documentation.
• Maintain communication tools (e.g., SharePoint) and assist with training as needed.
• Support CCD leadership with new process implementation and resource management.
• Collaborate with the patient care team to ensure accurate reservation details and issue resolution.

Skills

Administrative support

Communication skills

Multitasking

Attention to detail

Time management

Microsoft Office

Education

Bachelor's Degree

Tools

EPIC

SharePoint

Job description

The University of Iowa Health Care, Care Coordination Division is seeking an Admin Services Coordinator to contribute to the success of the Care Coordination Division (CCD) by collaboratively providing support as an extension of the patient’s care team. This position reports directly to the Administrative Services Specialist. This position will adhere to the standards regarding attendance, documentation, continuous quality improvement, statistics, policies and procedures, and the Code of Ethics.

Position Responsibilities

• Coordinate with vendors (ex: Cab, Bus, Ambulance, etc.) to arrange various modes of transportation and/or lodging for patients at request of Social Workers/Nurses.
• Triage divisional ACD patient line.
• Manage CCD general email box, including triaging incoming fax.
• Miscellaneous office duties (I.e., mail prep, facilities request).
• Manage and prepare patient gift funding requests per policy.
• Keep up-to-date records of funding which may include patient, payor, or vendor information.
• Primary departmental purchasing agent.
• Assist with data collection, entry, and documentation as assigned.
• Maintain communication tools (e.g., SharePoint Site).
• Assist with training as needed.
• Other financial or office responsibilities as delegated by CCD leadership.
• Triage transportation and/or lodging needs via Epic tool.
• Effectively communicates with patient’s care team reservation details.
• Troubleshoot transportation or lodging issues that may arise.
• Effectively communication with CCD team processes or procedures.
• Represents the integrity of UI Health Care and CCD when collaborating with external vendors.
• Maintains appropriate relationship with external vendors.
• Assists in the implementation of new processes at the direction of supervisor / leadership.
• Maintain use of UI Health Care resources to meet services in a prudent manner.
• Maintains up-to-date learning regarding new equipment, software (e.g., EPIC, Microsoft Suites) as necessary to adequately perform job duties.
• Completes other projects or tasks as assigned by leadership.
• Serve as backup in main office duties as needed.

Percent of Time

100%

Schedule

40 hours a week between 8:00 AM and 6:30 PM, Monday through Sunday

Pay Grade

Professional and Scientific Job Classifications by Pay Level | University Human Resources - The University of Iowa (uiowa.edu)

Benefits Highlights

• Regular salaried position located in Iowa City, Iowa
• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans

Required Qualifications

• A Bachelor’s Degree, or an equivalent combination of education and experience
• Minimum of 1 year administrative support experience
• Excellent written, verbal, and interpersonal communications skills
• Demonstrates working ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation
• Demonstrates high attention to detail and problem-solving skills
• Proficiency in computer software applications and Microsoft Office Suite (i.e., Excel, Word, Calendar, PowerPoint)

Desired Qualifications

• Previous experience working in EPIC
• Professional demeanor and attitude
• Capable of multitasking with a strong commitment to time management
• Well-organized and detail-oriented
• Excellent written and verbal communication
• Relationship-building skills

Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

For additional questions, please contact Maggie Kusiak at [e-mail]

Additional Information

• Classification Title: Admin Services Coordinator
• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: On Campus

Compensation

• Pay Level: 2B
• Starting Salary Minimum: 41,264

Contact Information

• Organization: Healthcare
• Contact Name: Maggie Kusiak
• Contact Email: [e-mail]