Admin, Sales

Magna-International-6df39721; Fremont Township (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

Magna Mechatronics, Mirrors & Lighting in Michigan is seeking an Accounts Receivable/Sales Support professional to back up the Account Manager. You will manage RFQs, price changes, and invoices, while maintaining price integrity across systems and collaborating with Accounts Receivable, PICS, and logistics teams.

The role requires an Associate’s degree (or equivalent) and 2+ years of customer-facing experience, with strong communication and problem-solving skills.

Qualifications

• Associate’s degree preferred plus minimum two years of customer-related experience.
• Strong communication, analytical and problem-solving skills.
• Experience resolving customer disputes and protecting financial interests.

Responsibilities

• Assist Account Manager with RFQs, pricing changes, and quotes.
• Track and follow up on invoices and disputes.
• Maintain customer price integrity from quote to final price.
• Coordinate with Accounts Receivable, PICS, and other internal teams.

Skills

Accounts Receivable

Pricing

Customer communication

Data/Reporting

ERP systems

Education

Associate’s degree or equivalent

Tools

Baan ERP

Job description

Job descriptions may display in multiple languages based on your language selection.What we offer:At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.Group Summary:The Mechatronics, Mirrors and Lighting group specializes in automotive technologies that are driving the future of mobility. Combining a deep systems knowledge to develop unique vehicle access experiences, intelligent visions systems and advanced automotive lighting technologies, MML's expertise light the path to innovation, safety and styling.Job Responsibilities:POSITION SUMMARY:Supports Account Manager with interactions with other key internal customers including: Accounts Receivable, Database Administrators, PICS, Manufacturing, Program Management, and Logistics, in maintaining system and process integrity to protect Magna Mirrors’ interests while serving the customer. Support can range from direct involvement in financial dispute resolution to tracking and billing prototype orders and assisting account managers in tracking and administrating the RFQ process. Work with Accounts Receivable to follow up on outstanding invoices and implement corrective action when necessary. Direct responsibility for the customer received price within the Magna Mirrors system including updating, auditing, retros when needed, and assuring integrity to both the initial quote and recognition within the system of the final approved price. Maintains PO records and files per Sarbanes Oxley requirements. Performs specific project-type tasks as directed by the Account Manager. Work requires a high level of interaction with other Magna Mirrors departments. Responsible for maintaining customer-specific communication and reporting mechanisms.KEY FUNCTIONS & RESPONSIBILITIES:· Direct responsibility for the customer received price within the Magna Mirrors system including updating, auditing, retros when needed, and assuring integrity to both the initial quote and recognition within the system of the final approved price.· Works closely with customers as needed to insure an effective working relationship. Understands and works effectively with all the systems involved with the particular customer.· Verify internal Baan system contracts using interim pricing flags and status code updates as required.· Assists the Account Managers in the gathering of data necessary for them to complete sales plans/forecasts for certain specific products/part numbers, provides information necessary to develop Annual and Five-Year Forecasts.· Responsible for tracking prototype orders from order entry to delivery to collection (discrete orders).· Responsible to work through customer systems to extract RFQs and price changes.· Assists Account Managers in the receipt, administration and completion of RFQs and price changes including implementation within the system.· Interaction with other key internal customers including: Accounts Receivable, Database Administrators, PICS, Program Management, Logistics, and Manufacturing in maintaining system and process integrity to protect Magna Mirrors’ interest while serving the customer.· Assist with follow-up on outstanding invoices which require additional Sales support/involvement.· Performs specific project-type tasks as directed by the Account Manager.· Provides back-up support to other personnel as necessary. Participates in continuous improvement processes.· Responsible for customer-specific communications and reporting mechanisms including e-communications and customer database monitoring.· Assists in compiling and tracking various customer documentations for pricing/ tooling.· Work in conjunction with other Sales Administration personnel to audit and compare initial pricingquotes, PO’s, and Baan contract pricing. Assist in identifying PO’s which are delayed, require reevaluation or interaction with the customer and ensure that the Baan contract price matches the current final approved pricing.QUALIFICATIONS, EDUCATION & EXPERIENCE:· Associate’s degree preferred plus minimum two years of customer related experience to understand and meet customer requirements; or equivalent.· Demonstrated ability to prioritize and work on multiple tasks simultaneously, under the pressure of changing priorities and deadlines.· Demonstrated good communication, analytical, and problem-solving skills to work with internal and external customers. Must be able to sensitively negotiate solutions for customers under time-sensitive, stressful conditions.· Demonstrated proficiency in advanced applications of on-line computerized systems.· Demonstrated ability to resolve complex problems relating to customer dispute or service items to assure customer responsiveness while safeguarding Magna Mirrors’ financial interests.· Demonstrated ability to outline, map, and direct continuous improvement projects. Experience with project management on a small to medium scale is required.· Demonstrated ability to take lead job duty functions for a customer and to assist and/or coordinate cross-functional teams as needed for project completion.Awareness, Unity, Empowerment:At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.AI-Assisted Screening DisclosureAs part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.Worker Type:Regular / PermanentGroup:Magna Mechatronics, Mirrors & Lighting