Admin Panel Manager

Logier Technologies; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

Logier Technologies is seeking a dedicated individual for a Full-Time position to handle L1 helpdesk queries. The role involves ensuring customer satisfaction through effective problem resolution and maintaining strict documentation standards. The successful candidate will work from home and must meet performance parameters to achieve service level agreements.

Qualifications

• Experience with L1 helpdesk queries.
• Strong focus on customer confidentiality.

Responsibilities

• Resolve L1 helpdesk queries as per deliverables.
• Document interactions on customer accounts.

Skills

Customer Service

Documentation

Data Protection

Job description

Job Location

WFH

Published By

Logier Technologies

Type of Job

Full Time

Published Date

31 December 2020, 3:00:00 pm

About the job

Requirements

• Effectively resolve L1 helpdesk queries as per deliverables outlined.
• Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format.
• Execute transactions as per prescribed guidelines and timelines.
• Ensure that performance parameters are met to meet SLA targets.
• Ensure customer/user confidentiality and data protection at all times.