Admin I - Depot Repair

Pomeroy; Cincinnati (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Pomeroy is seeking a Depot Repair support associate to operate under moderate supervision, following documentation, policies, and procedures to support Depot Repair client accounts.

You will maintain knowledge of Depot Repair systems, process transactions, assist with paperwork, resolve minor issues, and provide daily status updates to supervisors. Strong English communication and customer service skills are required.

Qualifications

• Achieved a High School Diploma or equivalent.
• Knowledge of basic Microsoft Office programs (e.g. Excel, Word).
• Ability to understand and communicate fluently in English.
• Capable of responding to ever changing client needs in a team environment with a positive attitude.
• Understanding of customer service skills.

Responsibilities

• Maintain a working knowledge of Depot Repair systems.
• Execute Depot Repair system transactions, including creating Service Requests, Depot Repair Sales Orders, and Return shipping labels.
• Assist with the general organization and filing of associated paperwork.
• Resolve minor customer service issues.
• Provide account status updates to Supervisors and Managers daily.
• Communicate to the client as appropriate through execution of tasks as requested.
• Act as a team member and assist with workflow within Depot Repair.
• Monitor service levels.
• Adhere to all company and department policies, processes and procedures.

Skills

Microsoft Office basics

Fluent English

Team attitude

Education

High School Diploma or equivalent

Job description

General Function

With moderate supervision, follow/adhere to documentation, policies and procedures to perform basic tasks to support Depot Repair client accounts.

Essential Duties & Responsibilities

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position

• Maintain a working knowledge of Depot Repair systems
• Execute Depot Repair system transactions, including creating Service Requests, Depot Repair Sales Orders, and Return shipping labels
• Assist with the general organization and filing of associated paperwork
• Resolve minor customer service issues
• Provide account status updates to Supervisors and Managers daily
• Communicate to the client as appropriate through execution of tasks as requested
• Act as a team member and assist with workflow within Depot Repair
• Adhere to all company and department policies, processes and procedures

General Function

With moderate supervision, follow/adhere to documentation, policies and procedures to perform basic tasks to support Depot Repair client accounts.

Essential Duties & Responsibilities

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position

• Maintain a working knowledge of Depot Repair systems
• Execute Depot Repair system transactions, including creating Service Requests, Depot Repair Sales Orders, and Return shipping labels
• Assist with the general organization and filing of associated paperwork
• Resolve minor customer service issues
• Provide account status updates to Supervisors and Managers daily
• Communicate to the client as appropriate through execution of tasks as requested
• Act as a team member and assist with workflow within Depot Repair
• Monitor service levels
• Adhere to all company and department policies, processes and procedures

Minimum Knowledge, Skills And Abilities Required

• Achieved a High School Diploma or equivalent
• Knowledge of basic Microsoft Office programs (e.g. Excel, Word)
• Ability to understand and communicate fluently in English
• Capable of responding to ever changing client needs in a team environment with a positive attitude
• Understanding of customer service skills

Physical And Mental Demands

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands While performing the duties of this class

• Employees are regularly required to sit, talk or hear, in person, and by multi-media
• Use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms
• Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another
• Must have ability to ascend and descend stairs
• Specific vision abilities required by this job include close vision and the ability to adjust focus
• This position also requires frequent lifting of IT devices ranging in weight from 1lb to 25 lbs.

Mental Demands While Performing The Duties Of This Class

• Employees are regularly required to effectively use English written and oral communication skills
• Read and interpret data, information and documents; analyze and solve problems
• Use math and mathematical reasoning