Admin - Dispatcher

Helix Traffic Solutions, LLC; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Quail Construction, part of Helix Traffic Solutions network, seeks a Dispatch role to ensure customers receive the requested traffic control in fast-paced field operations across Arizona/Nevada.

You will coordinate crews, interpret plans, and relay critical information to field teams, maintaining safety, accuracy, and timely execution in a regional traffic management environment. This role emphasizes reliability, problem-solving, and cross-team communication.

Qualifications

• Thorough understanding of traffic control set ups and management of a traffic control crew.
• Adherence to company policy at all times.
• Cooperative team player attitude.
• Willingness to improve industry knowledge and learn new skills.
• Proficient computer skills.
• Strong time management and organizational skills.
• Attention to detail.
• Excellent written and communication skills.
• Ability to juggle multiple projects and activities seamlessly.
• Dependable and self-motivated.

Responsibilities

• Collect information from job calendar, traffic control plans, etc.
• Relay all job-related information to the crews so they have a clear understanding of the job.
• Manage all call outs and changes to the scheduled job to ensure customer needs are met.
• Receive calls to assist crews in safety issues, work zone setups, scheduling conflicts, etc.
• Understand construction plans to determine what will be required to accommodate scope of work for the contractor.

Skills

Traffic control knowledge

Team player

Continuous learning

Computer skills

Time management

Attention to detail

Written communication

Multitasking

Self-motivation

Dependable

Job description

Join Helix Traffic Solutions - Traffic Control for a Safer Tomorrow

We're not just placing cones—we're rethinking the way traffic moves. Helix Traffic Solutions is a national leader in traffic control, work zone safety, and roadway infrastructure services. Through a network of specialized operating companies across the U.S., Helix delivers reliable, high-impact solutions that protect lives, support construction projects, and keep communities moving safely.

About Quail Construction

Quail Construction is a proud member of the Helix Traffic Solutions network, serving roadways across Arizona and Nevada with professional traffic control, construction, and traffic management support services.

Quail Construction delivers high-quality, safety-driven solutions for roadway projects, infrastructure work, and special events. With a strong focus on compliance, efficiency, and end-to-end execution, our experienced team is equipped to manage every aspect of traffic control and construction support—making Quail a trusted partner across the Southwest.

Our Services And Capabilities Include

• Traffic control and traffic management services for work zones and special events
• Sales and rental of traffic control equipment to support safe, organized job sites
• A fleet of truck-mounted attenuator (TMA) trucks to protect crews in high-traffic environments
• Durable barricades for pedestrian and vehicle traffic control
• Specialized aviation solutions, including airport barricades and lighted X's
• Message boards, temporary traffic signals, and concrete barrier walls

As a true one-stop solution, Quail Construction provides the equipment, expertise, and manpower needed to keep traffic flowing safely while minimizing disruption and maximizing operational efficiency.

Why Work with Helix & Quail Construction?

We're a People-first Organization With a Mission Centered On Public Safety And Service. When You Join Quail Construction, You Become Part Of a Skilled Regional Team Backed By The Strength, Stability, And Growth Opportunities Of The Helix Traffic Solutions National Network. You'll Find

• A strong culture of safety, accountability, and teamwork
• Hands-on work that directly improves roadway and work zone safety
• Opportunities for training, advancement, and internal mobility
• The support of a national organization with strong regional expertise

What To Expect

Our work is fast-paced, hands-on, and essential. Every role at Quail Construction plays a vital part in keeping roadways and event sites across Arizona and Nevada safe, compliant, and efficiently managed. If you're dependable, safety-focused, and looking for a career with purpose, we'd be proud to have you on our team.

PURPOSE OF THE JOB

Dispatch crews to the field to assure the customer receives the requested traffic control

Duties Include, But Not Limited To

• Collect information from job calendar, traffic control plans, etc.
• Relay all job-related information to the crews so they have a clear understanding of the job
• Manage all call outs and changes to the scheduled job to make sure customer needs are still met
• Throughout the day receive calls to assist crews in various ways such as safety issues, work zone set ups, scheduling conflicts, etc.
• Understanding construction plans to assist in determining what will be required to accommodate scope of work for the contractor

Key Skills And Qualifications

• Thorough understanding of traffic control set ups and management of a traffic control crew
• Adhering to company policy at all times
• Having a cooperative team player attitude
• Willingness to improve industry knowledge & learn new skills
• Proficient computer skills
• Strong time management and organizational skills
• Attention to detail
• Excellent written and communication skills
• Ability to juggle multiple projects and activities seamlessly
• Dependable and self-motivated

Helix Traffic Solutions, LLC is an Equal Opportunity Aff…