Admin Coordinator III

University of Rochester; City of Rochester, Northern (NY, KY); Hybrid; USD 26,000 - 37,000; Full time

Job summary

University of Rochester is seeking an Admin Coordinator III to provide comprehensive administrative support for the Office of Patient Experience and ICARE Commitment. You will handle daily office tasks, communications, and calendar coordination to keep operations running smoothly.

The role includes managing the UR Stars recognition program data, reports, and logistics, along with assisting in meetings, minutes, and documentation while maintaining confidentiality and accuracy.

Qualifications

• High School diploma required.
• 2 years of relevant experience required or equivalent combination of education and experience.
• Proficiency with Microsoft Outlook, Word, and Excel.

Responsibilities

• Provides administrative support to Office of Patient Experience and ICARE Commitment.
• Coordinates day-to-day office functions, communications, and calendars.
• Manages UR Stars recognition program data entry, reporting, and logistics.

Skills

Administrative support

Office coordination

Communication

Education

High School diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

## Admin Coordinator IIIApplylocations: School of Medicine and Dentistry Room 13276time type: Full timeposted on: Posted Todayjob requisition id: R269332As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.**Job Location (Full Address):**601 Elmwood Ave, Room 13276, Rochester, New York, United States of America, 14642**Opening:**Worker Subtype:RegularTime Type:Full timeScheduled Weekly Hours:40Department:500107 Patient Experience OfcWork Shift:UR - Day (United States of America)Range:UR URG 104 HCompensation Range:$19.04 - $26.63*The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.***Responsibilities:**Provides administrative and operational support to the Office of Patient Experience and ICARE Commitment by assisting in coordination of day-to-day office functions, recognition activities, and departmental workflows. Serves as a primary point of contact for internal staff, patients, families, vendors, and committees by responding to inquiries, monitoring shared inboxes, routing requests, and maintaining timely and accurate communication related to Patient Experience and ICARE initiatives. Independently manages core components of the UR Stars recognition program, including processing patient and family submissions, responding to data and reporting requests, coordinating badge pulls and materials, and troubleshooting issues in collaboration with internal partners and vendors. Supports the planning and execution of departmental projects, meetings, and events by managing calendars, preparing materials, coordinating logistics, taking minutes, and maintaining organized records and documentation. Performs document preparation, proofreading, data entry, and reporting while ensuring confidentiality, accuracy, and adherence to institutional policies. Uses judgment and prioritization to balance multiple requests and deadlines, resolve routine issues, and provide guidance or task direction to any student employees that may be working within the department.**ESSENTIAL FUNCTIONS****Department Liaison & Office Support:*** Serves as a department point of contact for assigned functions by answering phones, monitoring shared inboxes, routing inquiries, and distributing notices; supports dissemination of Patient Experience and ICARE materials to URMC staff, and provides general office backup including assistance with payroll, billing, reimbursements, inventory, and mailing systems as needed.**UR Stars Recognition Program Support:*** Coordinates and manages Patient and Family Member entry into the UR Stars recognition program for the medical center; independently responds to report requests, data inquiries, and program-related questions with minimal oversight.**Administrative & Calendar Management:*** Manages calendars; schedules meetings; coordinates logistics; prepares and edits documents, presentations, and reports; and handles correspondence including email, mail, and phone communications while maintaining document organization and confidentiality.**Events & Project Coordination:*** Assists with planning and execution of departmental projects and events, including Patient Experience, ICARE, and recognition-related activities, completing associated administrative and logistical tasks.**Vendor & Materials Coordination:*** Serves as a primary departmental point of contact between the Department of Patient Experience and ICARE Commitment and external vendors, including those supporting recognition badges, badge pulls, and administrative materials; coordinates orders, timelines, and issue resolution.**Communication, Proofreading & Records:*** Provides departmental proofreading and quality review of documents and print materials; frequently composes and types correspondence; takes minutes and maintains records for departmental and cross-functional committees as assigned.**Data, Reporting & Systems Support:*** Modifies and records data, runs pre-built reports, and organizes information to support departmental initiatives; maintains a working knowledge of departmental databases, policies, workflows, and institutional norms.* Other duties as assigned.**MINIMUM EDUCATION & EXPERIENCE*** High School diploma required* 2 years of relevant experience required* or equivalent combination of education and experience**KNOWLEDGE, SKILLS AND ABILITIES*** Microsoft Outlook, Word, and Excel requiredThe University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.