Admin Asst/Lead Care Professional

Home Instead; Amarillo (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Shield Home Care, LLC (d.b.a. Home Instead franchise) is seeking an Admin. Assistant/Lead Care Professional to perform clerical tasks and caregiving duties in a client home-based environment.

The role includes answering phones, managing records, scheduling services, and supporting staff with administrative tasks while also providing care and training to new professionals as needed.

Qualifications

• Experience in caregiving and understanding of policies.
• Excellent oral and written communication skills.
• Ability to work independently and maintain confidentiality.
• Strong organizational and interpersonal skills.

Responsibilities

• Reflect the core values of Shield Home Care, LLC (d.b.a. Home Instead franchise).
• Handle office responsibilities and answer incoming calls professionally.
• Schedule service calls and maintain client and Care Professional records.
• Assist Scheduling team with client and Care Professional schedules and provide training as needed.

Skills

Caregiving experience

Strong communication skills

Independent worker

Confidentiality

Organizational skills

Interpersonal skills

Professional appearance

Ability to meet deadlines

Job description

Objective

The Admin. Asst/Lead Care Professional is expected to perform a variety of clerical and administrative duties as well as caregiving duties. Including answering the phones, complete administrative dutiesand support other staff members with clerical tasks, in order to provide the highest quality service to clients. Caregiving duties may include directly assisting a client, introducing a new care professional to a client or providing training for a new care professional at a client's home.

Objective

The Admin. Asst/Lead Care Professional is expected to perform a variety of clerical and administrative duties as well as caregiving duties. Including answering the phones, complete administrative dutiesand support other staff members with clerical tasks, in order to provide the highest quality service to clients. Caregiving duties may include directly assisting a client, introducing a new care professional to a client or providing training for a new care professional at a client's home.

Primary Responsibilities

• Reflect the core values of Shield Home Care, LLC, (d.b.a. an independently owned and operated Home Instead franchise)
• Handle office responsibilities
• Answer each incoming call in a friendly, professional and knowledgeable manner
• Field new client inquiries over the phone in a knowledgeable manner and schedule service calls
• Maintain existing Care Professionals in software system
• Assist Scheduling team with Client and Care Professional schedules.
• Enter and maintain accurate client and Care Professional's records in software
• Communicate client and Care Professional concerns or problems with owner or other staff members as appropriate
• Maintain regular attendance at the office to execute job responsibilities
• Assist with the filing of Long Term Care Insurance claims
• Demonstrate open and effective communication with owner, colleagues and Care Professionals
• Work with a client as needed if care professional is not available.
• Provide additional training for care professionals regarding ADLs

Knowledge, Skills And Abilities

• This position must have an understanding of and uphold the policies and procedures established by Shield Home Care, LLC (d.b.a. Home Instead an independently owned and operated Home Instead franchise)
• Previous experience caregiving
• This position must demonstrate excellent oral and written communication skills and the ability to listen effectively
• This position must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Knowledge of the senior care industry
• Ability to demonstrate effective interpersonal skills essential as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Ability to organize and prioritize daily, monthly and yearly work
• Ability to establish good working relationships with management, colleagues, franchise owners and their staff
• Ability to sit at a desk and listen effectively for long periods of time on the telephone
• Ability to present a professional appearance and demeanor