ADM – General Manager Job – Newport News, VA

Atlantic Aviation Corporation; Town of Texas (WI); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player in aviation is seeking a dynamic FBO General Manager to lead operations at their facility. This role is pivotal in ensuring customer satisfaction, safety, and efficient management of services. The ideal candidate will bring 5–8 years of aviation management experience and a passion for excellence. You will oversee a cross-functional team, manage financial performance, and ensure compliance with regulations. Join a forward-thinking company that values diversity and is committed to a sustainable future in aviation. This is an exciting opportunity to make a significant impact in a vital industry.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Matching

Bonuses

Life Insurance

Health and Wellness Programs

Short- and Long-Term Disability

Qualifications

• 5–8 years of specialized general aviation experience.
• Proven financial, administrative, and management capabilities.

Responsibilities

• Maximize customer satisfaction and ensure safe delivery of services.
• Manage financial aspects including budgeting and forecasting.

Skills

Aviation Management

Customer Service

Financial Management

Problem-Solving

Interpersonal Skills

Education

Bachelor’s Degree in Business Administration

Job description

Headquartered in Plano, Texas, Atlantic Aviation operates over 100 fixed base operator (FBO) locations across North America, offering a wide range of aircraft ground handling and flight hospitality services, including fueling, line services, hangar and ramp storage, and modern executive terminals for passengers and crews. We are committed to diversity, equity, and inclusion, and strive to be the employer of choice in the aviation industry. Our investments in safety, service, technology, and infrastructure aim to enhance customer experiences and value. Atlantic Aviation is dedicated to leading the transition towards a more sustainable future for business and general aviation. To learn more or to make a reservation, visit AtlanticAviation.com.

We are seeking self-motivated, safe, positive, enthusiastic, goal-oriented individuals for an immediate opening as a FBO (Fixed Base Operation) General Manager. The General Manager is responsible for ensuring customer satisfaction, safety, efficient management and operation, maintenance, and financial performance of the FBO facility and services. The role requires compliance with all applicable rules, regulations, and policies issued by local, state, and federal authorities. Previous FBO/Aviation management experience is mandatory.

The responsibilities of the General Manager include:

1. Maximizing customer satisfaction while ensuring the safe delivery of Atlantic Aviation's products and services.
2. Leading and developing employees to perform at the highest standards.
3. Managing a cross-functional team including operations, customer service, sales, and local accounting, motivating each to outperform targets and benchmarks.
4. Ensuring compliance with all relevant rules, regulations, and policies.
5. Overseeing all business functions of the FBO, including service delivery, physical plant condition, staffing, equipment, and maintenance. Leading efforts to maintain existing business and develop new opportunities through monitoring margins, negotiating fuel and hangar agreements, and resolving customer issues.
6. Serving as the direct liaison with the managing entity of the home airport.
7. Managing the financial aspects of the facility, including budgeting and forecasting.
8. Performing other duties as assigned.

Skills & Qualifications

Applicants must have previous aviation/FBO management experience and flexibility with their schedule, as operations run 24/7. Minimum requirements include:

• Bachelor’s degree in Business Administration or a related field (preferred).
• 5–8 years of specialized general aviation experience; airline or other aviation-related experience considered.
• Proven financial, administrative, and management capabilities.
• A proven track record of excellence.
• A passion for excellence with a strong ethical focus.
• Robust problem-solving skills.
• Excellent interpersonal skills, both written and oral.
• Flexibility to work overtime, nights, weekends, holidays, and be on call.
• Valid driver’s license and ability to meet company insurability requirements.
• Ability to pass a background check.

Atlantic Aviation offers competitive pay and comprehensive benefits, including medical, dental, vision, flexible spending accounts, 401(k) with matching, bonuses, life insurance, health and wellness programs, and short- and long-term disability. For more information, visit our website at www.AtlanticAviation.com.

Atlantic Aviation is an equal opportunity employer and maintains a drug-free workplace, performing pre-employment substance testing. Qualified applicants with criminal histories will be considered for employment.