Adjuster Trainee - Shawnee

Oklahoma Farm Bureau Insurance; Shawnee (OK); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Company vehicle

Job summary

Oklahoma Farm Bureau Insurance is seeking a claims adjuster to investigate and settle insurance claims within an assigned Oklahoma territory. The role requires traveling to county offices and storm teams as needed, with a company vehicle provided.

The candidate should be capable of handling complex claims, obtain witness statements, assess coverage, and manage reserves while maintaining high professional and ethical standards. This is a full‑time, non‑remote position in Oklahoma.

Qualifications

• Resident in OK counties Lincoln, Pottawatomie, Seminole, Okfuskee, Hughes, Pontotoc or Coal
• Experience in insurance claims adjusting preferred
• Ability to travel within assigned territory and serve on storm teams

Responsibilities

• Investigate all lines insurance claims within assigned territory and limits of authority.
• Investigate major losses, complex liability/fire damages, catastrophe and litigation cases.
• Obtain loss reports and statements; take photos as needed.
• Confirm coverage, set reserves, and record diaries for review; issue payments as needed.
• Analyze data and determine coverage and liability; prepare claim summaries.
• Settle claims within authority; issue drafts and obtain releases.
• Consult with District Claims Manager on complex claims.
• Review open files and adjust reserves as needed.
• Travel to county offices and storm teams as required.
• Maintain company car and submit weekly expense report.

Skills

Analytical

Customer Service

Interpersonal Skills

Oral Communication

Written Communication

Business Acumen

Ethics

Organizational Support

Judgment

Planning/Organization

Professionalism

Quality

Quantity

Safety and Security

Adaptability

Attendance/Punctuality

Dependability

Job description

Benefits Available

Candidate must reside in one of the following counties: Lincoln, Pottawatomie, Seminole, Okfuskee, Hughes, Pontotoc or Coal County. This is not a remote position.

• Investigate all lines insurance claims within assigned territory and limits of authority; responsible for the accurate and efficient completion of all phases of claims processing from inception to settlement
• Investigate personally and/or in conjunction with Specialist major losses, complex liability/fire damage claims, catastrophe, multiple bodily injury claims and litigation cases
• Obtain (via telephone, correspondence or personal visit) loss reports, insured/witness/claimant statements, medical/police reports, appraisals, repair estimates, etc., as required; take photos as indicated
• Confirm coverage for new claims and set reserves amounts; follow up on necessary information; and record diaries for scheduled review of files; issue payment & correspondence as needed
• Analyze all accumulated data, reports, photos, etc. and evaluate claims; determine coverage and extent of loss/liability; prepare corresponding claims summaries
• Settle claim within limits of authority; issue drafts/checks for claim payment and obtain required liability releases upon settlement; close claims files
• Confer with District Claims Manager regarding complex claims or when potential exposure exceeds settlement authority
• Periodically review all open claims files assigned to adjuster, obtain any necessary information and adjusting reserve amounts as needed
• Travel to county offices as needed. Travel to serve on storm teams to assist with any other catastrophe losses as required
• Maintain company car in serviceable condition; prepare/submit weekly expense account

Competencies

• Analytical - Synthesize complex or diverse information; Collect and research data; Uses intuition and experience to complement data
• Customer Service - Manage difficult or emotional customer situations; Respond promptly to customer needs; Respond to requests for service and assistance; Meet commitments
• Interpersonal Skills - Maintain confidentiality; Keep emotions under control
• Oral Communication - Speak clearly and persuasively in positive or negative situations; Listen and obtain clarification; Respond well to questions; Demonstrate group presentation skills; Participate in meetings.
• Written Communication - Write clearly and informatively; Edit work for spelling and grammar; Change writing style to meet needs; Present numerical data effectively; Read and interpret written information
• Business Acumen - Understand business implications of decisions; Display orientation to profitability
• Ethics - Treat people with respect; Keep commitments; Inspire the trust of others; Work ethically and with integrity; Uphold organizational values
• Organizational Support - Follow policies and procedures; Support organization’s goals and values
• Judgment - Display willingness to make decisions; Exhibit sound and accurate judgment; Support and explain reasoning for decisions; Include appropriate people in decision-making process; Make timely decisions
• Planning/Organization - Prioritize and plan work activities; Use time efficiently
• Professionalism - Approach others in a tactful manner; React well under pressure; Accept responsibility for own actions
• Quality - Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality; Monitor own work to ensure quality
• Quantity - Meet productivity standards; Complete work in timely manner; Work quickly & accurately
• Safety and Security - Observe safety and security procedures
• Adaptability - Adapt to changes in the work environment; Deal with frequent changes, delays, or unexpected events
• Attendance/Punctuality - Is consistently at work and on time; Ensure work responsibilities are covered when absent; Arrive at meetings and appointments on time
• Dependability - Follow instructions, responds to management direction; Commit to long hours of work when necessary to reach goals

Pay:$50K + Company Vehicle

Full time

Benefits Available

Primary Purpose:

Investigate insurance claims; obtain all necessary information to evaluate claims and expedite settlement. Candidate must reside in one of the following counties: Lincoln, Pottawatomie, Seminole, Okfuskee, Hughes, Pontotoc or Coal County. This is not a remote position.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Investigate all lines insurance claims within assigned territory and limits of authority; responsible for the accurate and efficient completion of all phases of claims processing from inception to settlement
• Investigate personally and/or in conjunction with Specialist major losses, complex liability/fire damage claims, catastrophe, multiple bodily injury claims and litigation cases
• Obtain (via telephone, correspondence or personal visit) loss reports, insured/witness/claimant statements, medical/police reports, appraisals, repair estimates, etc., as required; take photos as indicated
• Confirm coverage for new claims and set reserves amounts; follow up on necessary information; and record diaries for scheduled review of files; issue payment & correspondence as needed
• Analyze all accumulated data, reports, photos, etc. and evaluate claims; determine coverage and extent of loss/liability; prepare corresponding claims summaries
• Settle claim within limits of authority; issue drafts/checks for claim payment and obtain required liability releases upon settlement; close claims files
• Confer with District Claims Manager regarding complex claims or when potential exposure exceeds settlement authority
• Periodically review all open claims files assigned to adjuster, obtain any necessary information and adjusting reserve amounts as needed
• Travel to county offices as needed. Travel to serve on storm teams to assist with any other catastrophe losses as required
• Maintain company car in serviceable condition; prepare/submit weekly expense account

Competencies

• Analytical - Synthesize complex or diverse information; Collect and research data; Uses intuition and experience to complement data
• Customer Service - Manage difficult or emotional customer situations; Respond promptly to customer needs; Respond to requests for service and assistance; Meet commitments
• Interpersonal Skills - Maintain confidentiality; Keep emotions under control
• Oral Communication - Speak clearly and persuasively in positive or negative situations; Listen and obtain clarification; Respond well to questions; Demonstrate group presentation skills; Participate in meetings.
• Written Communication - Write clearly and informatively; Edit work for spelling and grammar; Change writing style to meet needs; Present numerical data effectively; Read and interpret written information
• Business Acumen - Understand business implications of decisions; Display orientation to profitability
• Ethics - Treat people with respect; Keep commitments; Inspire the trust of others; Work ethically and with integrity; Uphold organizational values
• Organizational Support - Follow policies and procedures; Support organization’s goals and values
• Judgment - Display willingness to make decisions; Exhibit sound and accurate judgment; Support and explain reasoning for decisions; Include appropriate people in decision-making process; Make timely decisions
• Planning/Organization - Prioritize and plan work activities; Use time efficiently
• Professionalism - Approach others in a tactful manner; React well under pressure; Accept responsibility for own actions
• Quality - Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality; Monitor own work to ensure quality
• Quantity - Meet productivity standards; Complete work in timely manner; Work quickly & accurately
• Safety and Security - Observe safety and security procedures
• Adaptability - Adapt to changes in the work environment; Deal with frequent changes, delays, or unexpected events
• Attendance/Punctuality - Is consistently at work and on time; Ensure work responsibilities are covered when absent; Arrive at meetings and appointments on time
• Dependability - Follow instructions, responds to management direction; Commit to long hours of work when necessary to reach goals

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Synthesize complex or diverse information; Collect and research data; Uses intuition and experience to complement data
• Customer Service - Manage difficult or emotional customer situations; Respond promptly to customer needs; Respond to requests for service and assistance; Meet commitments
• Interpersonal Skills - Maintain confidentiality; Keep emotions under control
• Oral Communication - Speak clearly and persuasively in positive or negative situations; Listen and obtain clarification; Respond well to questions; Demonstr