Adjudication Officer

University of California, Riverside; Riverside (CA); On-site; USD 57,700 - 99,300; Full time

Job summary

The University of California, Riverside is seeking an Adjudication Officer within its Transportation & Parking Services. This full-time position offers an expected salary of up to $78,500 annually, based on qualifications. The Adjudication Officer will manage the first-level parking citation appeals process, ensuring adherence to regulations and providing exceptional customer service.

Key responsibilities include handling citation reviews, maintaining accurate records, and coordinating processes with external entities. Applicants must possess a valid driver's license and comply with all necessary policies.

Qualifications

• Must have valid driver's license and adhere to local driving regulations.
• Ability to provide clear communication regarding citation processes.
• Experience handling customer inquiries and resolving issues.

Responsibilities

• Manage first-level parking citation appeals.
• Interpret and apply policies and regulations.
• Coordinate DMV processes related to unpaid violations.

Skills

Valid driver's license

Customer service

Understanding of parking policies

Job description

Priority Application Deadline: 07/14/2026

Overview

• Job ID 37562361
• Category Campus Facilities and Support Services
• Organization Auxiliary Services
• Department Transportation & Parking Svcs
• Location Main Campus - UCR
• Salary $57,700 - $99,300
• Date Posted June 29, 2026
• Application Deadline Open Until Filled
• Schedule 8AM - 5PM
• Full/Part Time Full-time(100%)
• Level of Supervision Supervision
• Personnel Program Code Professional & Support Staff
• Other Information Qualifies for Employee Referral Bonus: No
• UC Internal Job: No

Position Information

UC Riverside's Transportation & Parking Services is recruiting for an Adjudication Officer position. The full salary range for the Adjudication Officer is $57,700 - $99,300 annually. However, the expected pay scale for this position is up to $78,500 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

Under general supervision, the Adjudication Officer supports Transportation Services by managing the first-level parking citation appeals process and related citation resolution activities. The incumbent interprets and applies University, departmental, state, and local parking policies, procedures, regulations, codes, and ordinances to review citation appeals, determine appropriate outcomes, and communicate decisions clearly and professionally to students, faculty, staff, visitors, vendors, departments, and members of the public.

The position is responsible for processing and researching parking citations, adjudicating first-level appeals, supporting second- and third-level appeal processes, maintaining accurate citation records, coordinating DMV and other external entity processes related to unpaid violations, and preparing citation, appeal, payment, and financial reports. The incumbent ensures citation information is accurately recorded in department systems, researches customer and vehicle information using University and external databases, verifies citation payments and balances due, identifies payment or record discrepancies, and supports the reconciliation and reporting of citation-related revenue, including Riverside County and DMV-related financial reporting.

The Adjudication Officer also provides customer service and policy guidance regarding parking citations, permits, permit eligibility, payments, refunds, alternative transportation programs, and Transportation Services procedures. The incumbent performs permit sales and transaction support in a high-volume service environment, including cash, credit card, web, refund, payroll deduction, student account, and departmental permit-related transactions. The role provides limited support for alternative transportation programs and assists with parking operations, facility-related concerns, data analysis, reports, special projects, and process improvement efforts.

Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Requirements

Required to hold valid driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program.