ADC Store Associate

Goodwill Industries NYNJ; Town of Union (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking an ADC Associate to manage donation acceptance and processing. The role involves providing excellent customer service, sorting donations efficiently, and ensuring a positive experience for donors. Ideal candidates will have retail experience and strong communication skills. Flexibility for evening and weekend shifts is required.

Qualifications

• 1 year of retail or customer service experience preferred.
• Previous stock experience required.

Responsibilities

• Provide friendly customer service and maintain donation area.
• Sort donations into categories and track productivity.
• Prepare sorted goods for transport to stores.

Skills

Customer Service

Communication

Teamwork

Attention to Detail

Adaptability

Education

High School Diploma

Job description

Position Title: ADC Associate

Department: Retail

Reports To (Title): District or Regional Manager; Task Supervisor: Site Key Holder

Position Type: FLSA - Non-Exempt

Supervising Staff: NO

General Purpose

The ADC Associate is responsible for all functions of donations acceptance and processing, ensuring efficient rough sorting by category. The ADC Associate acts as a "Goodwill Ambassador," role modeling Goodwill’s mission to create a positive donor-centric experience through all interactions.

Essential Functions

• Provide friendly customer service attitude.
• Achieve brand productivity standards for donation handling and sorting of goods.
• Maintain SOPs for receiving, storing, and transporting donations.
• Execute efficient donation processing by sorting donations into categories such as textiles, housewares, shoes, etc.
• Track and communicate daily cage count productivity to the Key Holder.
• Adhere to safety and IDC protocols, reporting issues to management.
• Partner with the Key Holder to ensure equipment replenishment and store requests are fulfilled.
• Engage customers and donors, providing excellent customer service and appreciation for donations.

Daily Activities

1. Donations:

• Greet donors promptly with a friendly attitude and offer assistance.
• Provide donation receipts and educate donors about relevant literature.
• Keep the donation area neat, clean, and organized.
• Thank donors and invite them to return.
• Facilitate contactless donations via designated bins and available receipts.
• Handle donations safely and according to policy.
• Separate sellable donations by category as needed.
• Maintain donor count records.

Pushing to Stores:

• Prepare cages/bins of sorted goods for transport to designated stores.

*Activities are subject to change based on business needs with management approval.

Qualifications

The following are required:

• 1 year of retail or customer service experience preferred.
• Previous stock experience required.
• High School Diploma, equivalent, or a combination of education and experience.

Skills Required

• Ability to build lasting relationships with customers and colleagues.
• Adaptability and engagement with different customers.
• Strong communication skills.
• Collaborative team skills.
• Open to feedback and action-oriented.
• Accuracy and attention to detail.
• Flexible schedule including evenings, weekends, and holidays.
• Ability to multitask in a fast-paced environment.