ADC Store Associate

Goodwill Industries of Greater New York and Northern New Jersey; Hillsborough Township (NJ); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Time off policy

Health benefits

Retirement matching

Transit benefits

Job summary

Goodwill Greater New York and Northern New Jersey is seeking an ADC Store Associate in Hillsborough, NJ. You will greet donors, process donations, and provide a positive customer experience while maintaining donation area standards.

Join a team focused on community impact, safety, and efficient donation operations. A flexible schedule including evenings and weekends is often required.

Qualifications

• 1 year of Retail or Customer Service Experience preferred.
• Proven ability to build lasting relationships with customers and colleagues.
• Ability to adapt to and engage with different customers.
• Strong communication skills with customers, sales leadership team and colleagues.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to receive feedback and take action when appropriate.
• Accuracy and attention to detail required.
• Ability to work a flexible schedule including evenings, weekends and holidays.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Provide friendly customer service to donors and shoppers.
• Maintain SOP for donation processing and sorting by category.
• Sort donations by category (textiles, housewares, shoes, etc.).
• Record daily cage counts and communicate productivity to supervisor.
• Ensure safety policies and procedures are followed and equipment is replenished.
• Engage customers and donors with exceptional service and issue receipts.
• Keep donation area clean, organized, and welcoming.
• Assist with donation receipt education and policy information.

Skills

Customer service

Communication

Teamwork

Flexibility

Education

High School Diploma

Equivalent education/experience

Job description

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.

We are seeking an experienced ADC Store Associate, If you are looking to join our dedicated team, we want to hear from you!

Location: Hillsborough NJ

The Awesome Things You’ll Do

• Have a friendly customer service attitude.
• Consistently achieve brand productivity standards for donation handling and rough sorting of hard and soft goods.
• Maintain production room standard operating procedures (SOP) for receiving, storing and transporting of donations to designated stores.
• Execute efficient and effective donation processing by executing rough sort of donations by category (for example, textiles, housewares, shoes, and other categories as instructed by management).
• Track and communicate rough sorted cage count per day productivity to Key holder.
• Support, understand and adhere to Goodwill NYNJ Safety and IDC protocols, reporting any health and safety issues to your line manager.
• Partner with key holder to ensure all equipment is replenished as needed and store requests are fulfilled as scheduled.
• Engage all customers and donors, providing best in class customer experience.
• Share Goodwill NYNJ mission with our donors while attending the donations area, providing an exceptional customer experience and showing appreciation for their donation by handling with care and providing a donation receipt.
• Daily Activities: Describe the daily activities included in essential job functions.
• Donations
• Greet customers and donors within 30 seconds of entering with a friendly and positive attitude and offer to assist with donation if needed.
• Offer a receipt for donations and educate every customer about applicable literature.
• Keep the inside/outside of the donation area neat clean, and organized.
• Thank every customer for their donation and invite them to return.
• Facilitate contactless donation process by ensuring that blue bins/cages are set up directly inside the donations area for stores with a separate donations entrance and that blank receipts will be available for donors on small table in donations area.
• Follow policy for safe handling of product for processing of donations upon receipt.
• Separate sellable donations of textiles, housewares and other donation categories, as needed depending on the donation center location.
• Pushing to Stores and Prepare cages/bins of rough sorted goods for transport to designated stores.

Activities are subject to change / be added to meet business needs with management approval.

Our Must Haves

• 1 year of Retail or Customer Service Experience preferred.
• Previous Stock experience required.
• High School Diploma, equivalent or combination of education/experience required.
• Proven ability to build lasting relationships with customers and colleagues.
• Ability to adapt to and engage with different customers.
• Strong communication skills with customers, sales leadership team and colleagues.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to receive feedback and take action when appropriate.
• Accuracy and attention to detail required.
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
• Ability to handle multiple tasks while working in a fast-paced and deadline-oriented environment.

What We Offer

• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits

#IND3

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!

If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at [e-mail]. We are happy to assist and ensure you have an equal opportunity to apply.