ADC Engineer I, AWS ADC Storage Services

Amazon; Herndon (VA); On-site; USD 91,000 - 152,000; Full time

Job summary

Amazon Development Center U.S., Inc. is hiring a cleared ADC Engineer to join the team responsible for AWS Government storage and data services.

You will troubleshoot complex, enterprise-wide issues and contribute to new features for EFS, FSx, S3 on Outposts, and MQ services on high-security government workloads. You will work in a fast-paced environment, with a focus on distributed systems troubleshooting, on-call support, and collaboration with top engineers to ensure reliable government cloud

Qualifications

• Active TS/SCI with polygraph required.
• 1+ years Linux systems administration or development experience.
• 1+ years technical support experience.
• 1+ years networking and troubleshooting experience.

Responsibilities

• Deep dive to root cause of customer issues and metrics trends.
• Operate and engineer systems at massive scale in AWS data services.
• Participate in design and build of operational scalability for the platform.

Skills

Linux systems administration

Technical support

Networking troubleshooting

TS/SCI clearance

Distributed systems

Service-oriented architecture

Windows/Linux admin

Job description

Job ID: 10413705 | Amazon Development Center U.S., Inc.

The Amazon Dedicated Cloud (ADC), AWS for Government, Storage Services team is hiring a cleared ADC Engineer to join the team. This is an exciting opportunity to use the latest cloud computing technologies to help U.S. Government agencies implement innovative cloud computing solutions and solve technical problems. In this role, you will join a team of highly talented engineers operating Amazon Elastic File System (EFS), Amazon FSx, Amazon S3 on Outposts, and Amazon MQ services that host some of our customers’ most sensitive data. This is a great opportunity to have direct impact to some of the largest-scaled systems in the world and work with some of the smartest people in the industry, while having a huge impact. A successful ADC engineer should be focused on troubleshooting complex system operations, not just on a server level but enterprise wide. Additionally, you will take part and be responsible for building exciting new features for these services - further enabling our customers’ mission. You should also have a solid foundation in multiple operating systems, networking and general knowledge of cloud services. You will work with Amazon's largest and most demanding customers to address specific needs across a full suite of services. You will dive deep into technical issues and work diligently to improve the customer experience. This position requires that the candidate selected must currently possess and maintain an active TS/SCI with polygraph security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.

Key job responsibilities

Amazon has a fast-paced environment where we “Work Hard, Have Fun, Make History.” On a “typical” day engineers might deep dive to root cause a customer issue, investigate why a metric is trending the wrong way, consult with the top engineers at Amazon, or discuss radical new approaches to automate operational issues. You'll be part of a world-class team in a fast-paced environment that has the entrepreneurial feel of a start-up. This is an opportunity to operate and engineer systems on a massive scale, and to gain top-notch experience in cloud computing. You'll become a master at distributed systems troubleshooting, response, measurement, and automation. You will design and build the operational scalability that sustains the platform's insane growth. You will be able to measure your success by its visible impact on the efficiency and effectiveness of government services for our nation.

A day in the life

Every day is Day 1 at Amazon. On a typical day, our Amazon Dedicated Cloud Engineers (ADCE) will support AWS Storage and Data services engineering and operations by completing activities including but not limited to:

• Region and feature builds
• Manage and monitoring systems health and status
• Provisioning devices, assisting with data ingestion, and device cleaning
• Troubleshooting device, network, and/or configuration related issues
• Identifying, documenting, and communicating engineering and operations recommendations to team members
• Writing and disseminating after action reports capturing key events, actions taken, and future mitigation plans
• Providing on-call support

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

AWS Infrastructure Services (AIS)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Basic Qualifications

• High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security+
• 1+ years of Linux systems administration and/or development experience
• 1+ years of technical support experience
• 1+ years of networking and troubleshooting experience
• Current, active US Government Security Clearance of TS/SCI with Polygraph

Preferred Qualifications

• Experience with distributed systems at scale
• Experience with service-oriented architecture and web services
• Experience with systems administration on either Linux/UNIX or Windows operating systems

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

Preferred Qualifications

• Experience with distributed systems at scale
• Experience with service-oriented architecture and web services
• Experience with systems administration on either Linux/UNIX or Windows operating systems

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, VA, Herndon - 91,000.00 - 152,000.00 USD annually

USA, WA, Seattle - 91,000.00 - 152,000.00 USD annually

Important FAQs for current Government employees

Before proceeding, please review the following FAQs

https://www.amazon.jobs/en/faqs#faqs-for-us-government-employees

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.