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An established industry player in automotive repair is seeking a dedicated professional with a minimum of 5 years of experience in estimating and ADAS repair processes. This engaging role offers opportunities for career advancement and emphasizes delivering world-class customer service. You will be responsible for reviewing estimates, managing escalations, and providing training to enhance compliance and technical understanding. Join a supportive and collaborative work environment where your contributions will make a significant impact on client satisfaction and continuous improvement initiatives.
Employer Industry: Automotive Repair and Services
Why consider this job opportunity:
- Minimum of 5 years of relevant experience in estimating or ADAS repair processes
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to deliver "World Class" customer service and make a positive impact on client satisfaction
- Engaging role that involves continuous improvement and training responsibilities
What to Expect (Job Responsibilities):
- Conduct thorough reviews of estimates, photos, and documentation for ADAS repair opportunities
- Analyze service information for estimate reviews, ensuring accuracy and compliance
- Manage escalations from field operators and insurance carriers, resolving issues efficiently
- Coordinate with Protech teams for scheduling and invoicing support related to ADAS and mechanical repairs
- Deliver constructive feedback and training to service advisors to enhance compliance and technical understanding
What is Required (Qualifications):
- High school diploma or GED required
- Minimum of 5 years in estimating or ADAS repair processes
- Proficient in repair procedures, CCC Pathways estimating software, and ADAS systems
- Excellent verbal and written communication skills
- Ability to multitask and work efficiently in a fast-paced environment
How to Stand Out (Preferred Qualifications):
- Strong knowledge in documentation and handling escalations
- Friendly and personable approach to customer service
- Ability to interpret service information effectively
#AutomotiveRepair #ADAS #CustomerService #CareerOpportunity #ContinuousImprovement
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