ADAS Customer Support Technician

Mobile Auto Solutions (2021), Inc; Sidney (OH); Hybrid; USD 33,000 - 41,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

6 paid holidays

Medical, Prescription, Dental & Vision

401(k) with company match

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Safety eyewear provided

Uniform stipend

Daily Pay option

Job summary

Mobile Auto Solutions (2021), Inc seeks an ADAS Customer Support Technician to perform remote vehicle scanning, programming, and calibrations for collision shops. This in-person role requires strong technical proficiency and exceptional customer service to ensure accurate calibrations and high satisfaction.

You will access OEM tools, document work, and collaborate with fellow ADAS specialists to follow procedures and improve workflows. In-person attendance is required in Ohio.

Qualifications

• High School diploma or GED required.
• 1–3 years in a technical field or technical call center required.
• Strong customer service and problem-solving abilities.

Responsibilities

• Perform remote vehicle scanning, programming, and calibrations via phone and chat.
• Document work and generate invoices.
• Collaborate with ADAS team leads on best practices and training.

Skills

PC skills

Customer service

OEM docs

Problem solving

Verbal & written comms

Multitasking

Automotive knowledge

Education

High School diploma or GED

Tools

OEM software tools

Job description

Company: Mobile Auto Solutions Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Mobile Auto Solutions, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Our Commitment: The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

This position is not remote and requires consistent, in-person attendance to perform all essential job functions.

ADAS Customer Support Technicians are the face of the remote services that we offer and is not a traditional call‑center position — it is a high‑skill, high‑impact technical support role that directly affects vehicle safety and customer satisfaction. This role requires customer interaction via telephone and online chat to perform remote vehicle scanning, programming, and Advanced Driver Assistance System (ADAS) calibrations to help the collision shop get the customer’s vehicle calibrated and back on the road safely.

Key Job Responsibilities

• Perform remote vehicle scanning, programming, and calibrations for the collision shop via telephone and online chat.
• Document the work performed and generate the related invoice.
• Collaborate with our ADAS Customer Support Techs and Team Leads about best practices, training opportunities, and career growth.
• Access the OEM software tools and service information to ensure all procedures are followed and calibrations are completed successfully.

Education and/or Experience Required

• High School diploma or GED required
• 1 to 3 years working in a technical field or technical call center environment required

Required Skills/Abilities

• Strong PC skills including proficiency in Microsoft or Google environments
• Superior customer service skills required
• Ability to read and learn OEM service information and procedures
• Strong problem‑solving capabilities required
• Ability to communicate effectively both verbally and in writing with customers required
• Ability to multi‑task required
• Automotive experience or Automotive education experience preferred

Other Requirements

• Must be able to hear on a telephone and at times with others speaking

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your Success

MAS offers the comprehensive benefits you expect from an industry leader, including:

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

AI Disclosure Statement:

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

$24.50 - $30 / Hourly

At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.