ADAS Customer Support Technician

Mobile Auto Solutions; Elmhurst (IL); On-site; USD 33,751 - 41,328; Full time

Benefits offered by this job

Annual Paid Time Off (PTO) plans

Paid Parental Leave

Paid holidays

Medical, Prescription Drug, Dental & Vision Insurance

401(k) Retirement Plan with company match

Employer Paid Short-Term Disability & Life Insurance

Continuing Education Opportunities

Free Prescription or Non-Prescription Safety Glasses annual

Annual Voluntary Uniform Stipend

Job summary

Mobile Auto Solutions is seeking an ADAS Customer Support Technician in Elmhurst, Illinois. This high-skill role involves direct customer interaction, performing remote vehicle scanning, programming, and calibrations to ensure safety and satisfaction. Requires a high school diploma and 1-3 years of technical experience.

The position is not remote and offers a competitive salary between $24.50 and $30. With benefits including paid time off, medical insurance, and a 401(k) plan, join a diverse team dedicated to excellence.

Qualifications

• 1 to 3 years working in a technical field or technical call center environment required.
• Ability to read and learn OEM service information and procedures.

Responsibilities

• Perform remote vehicle scanning, programming, and calibrations for the collision shop.
• Collaborate with ADAS Customer Support Technicians and Team Leads.
• Access OEM software tools and service information to ensure procedures are followed.

Skills

Strong PC skills including proficiency in Microsoft or Google environments

Superior customer service skills

Strong problem-solving capabilities

Ability to communicate effectively verbally and in writing

Ability to multi-task

Automotive experience or education

Education

High School diploma or GED

Job description

Job Title

ADAS Customer Support Technician

ADAS Customer Support Technicians are the face of the remote services that we offer and are not a traditional call‑center position. This high‑skill, high‑impact technical support role directly affects vehicle safety and customer satisfaction.

This role requires customer interaction via telephone and online chat to perform remote vehicle scanning, programming, and Advanced Driver Assistance System (ADAS) calibrations to help the collision shop get the customer’s vehicle calibrated and back on the road safely.

This position is not remote and requires consistent, in‑person attendance to perform all essential job functions.

Key Job Responsibilities

• Perform remote vehicle scanning, programming, and calibrations for the collision shop via telephone and online chat. Document the work performed and generate the related invoice.
• Collaborate with ADAS Customer Support Techs and Team Leads about best practices, training opportunities, and career growth.
• Access the OEM software tools and service information to ensure all procedures are followed and calibrations are completed successfully.
• Other duties as assigned.

Education and/or Experience Required

• High School diploma or GED required.
• 1 to 3 years working in a technical field or technical call center environment required.

Required Skills and Abilities

• Strong PC skills including proficiency in Microsoft or Google environments.
• Superior customer service skills required.
• Ability to read and learn OEM service information and procedures.
• Strong problem‑solving capabilities required.
• Ability to communicate effectively both verbally and in writing with customers required.
• Ability to multi‑task required.
• Automotive experience or automotive education experience preferred.

Other Requirements

• Must be able to hear on a telephone and at times with others speaking.

EEO Statement

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our “Greater Team” exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Benefits

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for full‑time employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short‑Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non‑Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

Compensation

$24.50 - $30 / Hourly

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.