ADA Training Manager (PPM III)

King-County,-W; Seattle (WA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

King County Metro is seeking an ADA and Universal Access Training Specialist and Special Projects Manager to lead training on ADA Title II compliance, universal access, and accessibility improvements across divisions. The role will shape transit planning with inclusive practices, coordinating with multiple teams and partners.

You will design and deliver in-person and online trainings, manage several projects, and guide process improvements and resources.

Qualifications

• Knowledge of ADA Title II compliance and accessibility requirements.
• Experience designing and delivering trainings on civil rights, equity, and accessibility.
• Proven ability to manage multiple projects independently.
• Experience creating in-person, online, and web-based training materials.

Responsibilities

• Research best practices for ADA Title II and disability access.
• Identify data points and monitor trends related to compliance.
• Develop customized training content for multiple divisions.
• Deliver in-person and remote trainings across Metro facilities.
• Manage ADA program SharePoint site and resources.
• Project manage ADA implementation and improvements.
• Provide program support and related tasks as needed.
• Perform other duties as assigned.

Skills

ADA Title II compliance

Training design

Project management

Public speaking

Stakeholder collaboration

Policy understanding

Job description

ADA and Universal Access Program is exciting to open an opportunity for an ADA and Universal Access Training Specialist and Special Projects Manager. The ADA and Universal Access Program oversees Metro’s ADA Title II compliance and coordination, leads ADA accessibility improvements across the department, and provides technical assistance and subject matter expertise as required by all divisions. This position will work across Metro Divisions to understand the knowledge gaps regarding ADA Title II, Disability Equity, Universal Access, and will research, design, and facilitate general and customized training and informational resources to improve overall understanding of the basics of the ADA and beyond. This position will play a key role in influencing Metro to prioritize accessibility and plan our transit system and services with new perspectives around universal accessibility and the impacts on Metro’s diverse ridership.

Position Information

This recruitment will be used to fill one (1) Career ADA Training Manager PPM III classification vacancy. In addition, this selection process may be used to generate an eligibility pool for future Special Duty Assignment (SDA), Term Limited Temporary (TLT), and Career Service (CS) vacancies that may occur in this classification within this workgroup. The eligibility list will be retained for 12 months from the date of posting and may be used at the discretion of the hiring authority.

Who May Apply:

We welcome applications from all interested candidates, including current King County employees and the public. Applying our ACTIVATE values: being Accountable, Collaborative, Timely, and Impactful; how we Value Employees; staying Accessible; building what’s Trusted; and acting Equitably, is a daily responsibility and a foundational expectation for all King County employees. As an ADA Training Manager (PPM III) you will:

• Research best practices for ADA Title II and disability access related issues with special focus on mobility and transit systems.
• Identify relevant data points and Monitor trends related to Title II compliance and various ADA Transition Plan objectives such as ADA Training, grievances and complaints from Metro riders and internal ADA matters.
• Work with all service delivery-based Metro Divisions to understand their specific training needs and how ADA Title II applies to those lines of business to develop customized training content and training schedules.
• Deliver in person and remote access training across Metro’s various work facilities that adapts to Metro’s diverse workforce.
• Research, organize and support improvement on all existing internal and external training and informational resources that can be utilized for Metro training needs.
• Manage the ADA and Universal Access Program SharePoint page.
• Project Manage ADA implementation and accessibility improvement projects.
• Support ADA and Universal Access Program with various tasks as needed.
• Other duties as assigned.

Candidates must meet the following minimum qualifications:

• At least 2 years of experience working in ADA Title II compliance
• Knowledge of the application of ADA Title II compliance in the built environment, web accessibility (WCAG), and programs and services.
• Experience with the design and delivery of trainings on the application of policies, civil rights, ableism, equity, or related topics.
• At least 2 years of experience of independent management of projects
• Experience developing training for in-person delivery, online delivery, as well as web-based training materials, and instructional resources
• Demonstrated experience in providing project support including tracking, reporting and training elements.
• Experience working independently and as a part of a team in a fast-paced work environment with changing priorities.
• Ability to conduct public presentations and/or facilitation.
• Excellent written and oral communication skills.
• Ability to manage and oversee multiple projects and tasks simultaneously.
• Ability to design, learn, and implement new systems and processes.

Highly competitive candidates will have (desired, but not required):

• 3+ years of experience working in ADA Title II compliance
• Experience working in transit and/or highly unionized environments
• ADA Coordinator Certification (ADACC), or certification from the Accessibility Professionals Association, the IAAP, or other relevant organization promoting accessibility and ADA compliance
• Experience with creating project plans
• Experience with development of systems for tracking training compliance across a large organization
• Experience designing and delivering ADA compliance-based training, or compliance-based training of other civil rights or government compliance training
• Experience with instructional design, change management

Required Application Materials

• A completed Job Application (go back at least 10 years if you have l0 years of employment (more to include all relevant). Resumes are not accepted in lieu of a completed job application.
• Resume
• Complete the supplemental questions
• A cover letter that addresses why you are interested in this role and how your experience, skills and/or education have prepared you for this position.

Selection Process

Applications that do not include all of the required materials listed above will not be considered. Only the materials explicitly requested will be reviewed—additional documents or information will not be evaluated. Application materials will be screened for completeness and competitiveness. The most competitive candidates may be invited to participate in one or more interviews and possibly other selection process elements. Final offers are contingent on successful completion of reference checks and/or a record review

Who may apply:

We are accepting applications from all qualified individuals including current King County employees and the public.

Work Schedule:

This position is exempt from the provisions of the Fair Labor Standards Act and is therefore not eligible for overtime pay. The work schedule is normally Monday through Friday, 8:00 a.m. - 5:00 p.m.

Work Location:

This position follows a hybrid work schedule requiring a minimum of 2 days per week onsite at King Street Center, 201 S. Jackson, Seattle, Washington 98104. consistent with King County Metro's hybrid work policy. Remote workdays may be adjusted based on operational or business needs. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. King County has a robust collection of tools and resources to support working remotely. Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

Union Representation/Job Code/Grade

This position is not represented by a union.

Safety Responsibilities for an Employee:

• Responsible for understanding Metro Transit Safety Policy and their role in safety.
• Report all safety concerns.
• Follow safety practices and procedures as necessary to maintain a safe work environment and in conformance with applicable regulations, policies, and training.
• Report safety and security concerns and ideas to supervisors or anonymously through data collection system.

King County's Vision, Mission, and ACTIVATE Values unite us. King County serves residents with a relentless sense of urgency, delivering on commitments with transparency and accountability. We are action-oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact. As a unified team, we uphold high ethical and stewardship standards, embrace change, stay curious, and continuously improve. Across all interactions, we listen first, act quickly, and stay aligned as a team to earn and sustain public trust.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on sex, race, color, national origin, ethnicity, religious affiliation, disability, sexual orientation, gender identity or expression, age except by minimum age and retirement provisions, pregnancy, status as a family caregiver, parental status, marital status, military status or status as a veteran who was honorably discharged or who was discharged solely as a result of the person's sexual orientation or gender identity or expression, citizenship or immigration status, genetic information, or other protected class. However, to the extent that distinction or differential treatment on the basis of citizenship or immigration status is authorized by either federal or state law, regulation, or government contract, it is not an unfair practice. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.