ADA Leave Specialist

Teleperformance USA; New Hampshire; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Retailer discounts

Job summary

Teleperformance USA in New Hampshire is seeking an HR professional focused on employee relations, ADA, FMLA, and accommodations to support a diverse call center workforce. This role emphasizes compliance, case management, and collaboration with cross-functional teams.

The ideal candidate holds a bachelor's degree in business or HR, 2+ years of HR experience, and strong communication skills. The position offers benefits, a stable environment, and opportunities for career growth within TP.

Qualifications

• Bachelor's degree in business or HR preferred.
• Experience in employee relations and investigations.
• Strong verbal and written communication skills.
• Solid understanding of ADA, FMLA, and accommodations.

Responsibilities

• Interpret and communicate policies on Leave of Absence, ADA, and accommodations.
• Serve as main point of contact for ADA and accommodation requests.
• Act as SME for Federal, State, and local regulations and guidelines.
• Track ADA accommodation end dates and coordinate next steps.
• Assist with payroll inquiries related to PTO policies.
• Support audits and ensure compliance with paid time off laws.
• Respond to ADA and Leave inquiries within SLAs.
• Document cases and maintain case notes with standard SLA compliance.
• Support TP Client and Workday ticket processing as needed.

Skills

Bachelor's degree

Employee relations

Investigations

Communication skills

ADA & accommodations

HR policy knowledge

Payroll inquiries handling

Education

Bachelor’s degree in business or HR

Job description

Category : Human Resources

Application Deadline: Ongoing until positions are filled.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long‑term success.

TP is committed to supporting those who serve. We welcome applications from active‑duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877‑877‑3944 or contact us here (https://www.teleperformance.com/en-us/contact-us/). Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation‑related requests.

Your Responsibilities

• Effectively interpret and communicate Company policies and practices, regarding Leave of Absence, ADA and Religious Accommodations with the ability to educate employees and managers.

• Act as the main POC for employees regarding all ADA and religious accommodation requests and engaging in the interactive process. Document/implement/and communication final determination as appropriate .

• Function as a SME for all Federal and State accommodation and benefit regulations and guidelines.

• Track all ADA accommodation end dates engaging with employees regarding next steps.

• Assist with payroll inquiries related to any paid time off policies and procedures.

• Assist in conducting annual local, state, and federal audit requirements and update systems to follow all state and federal paid time off laws.

• Respond to all ADA and Leave inquiries within established SLAs.

• Document all cases reported both in and outside of the case management system as appropriate and within standard SLA’s.

• Support other HR departments as needed, in processing TP Client and Workday ticket volume.

Required Skills

• Bachelor’s degree in business or HR Related preferred.

• Experience supporting call center / contact center environment

• 2 + years of experience working in Human Resources with an emphasis on Employee Relations and Investigations

• Experience leading multiple, concurrent, high‑priority employee relations activities with a focus on providing clear guidance and timely and consistent execution.

• Ability to review concerns holistically, anticipate potential issues and diagnose the root cause through active listening and conscientious inquiry . Partner with appropriate teams to drive resolution.

• Effective in detailing and documenting case notes, investigation summaries, and correspondence with employees and partners.

• Ability to work both autonomously and as a team, while developing strong professional relationships with peers, managers, executives, and cross‑functional teams across diverse organizations.

• Excellent communication skills – both verbal and written

• Solid understanding and capability to communicate about Federal, state and local regulations; ADA, FMLA , Leave of Absence procedures , religious accommodations, and pregnancy accommodations .

• Ability to do business with an absolute commitment to the TP USA Values.

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open‑Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work‑life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.