ADA Leave Specialist

Teleperformance; Tallahassee (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Paid time off

Employee Assistance Programs

Job summary

Teleperformance USA is seeking an HR professional to manage employee relations, investigations, and compliance across a call center environment in the Florida region. The role involves interpreting policies, coordinating accommodations, and ensuring timely resolution in collaboration with HR and business partners.

The ideal candidate has a bachelor’s in business or HR, 2+ years in HR with a focus on employee relations, and strong communication skills.

Qualifications

• Bachelor’s degree in business or HR related preferred.
• Experience supporting call center / contact center environment.
• 2+ years in Human Resources with emphasis on Employee Relations and Investigations.
• Experience leading multiple, concurrent employee relations activities with clear guidance and timely execution.
• Ability to review concerns holistically, diagnose root causes, and partner with teams for resolution.
• Detail-oriented in documenting case notes, investigation summaries, and correspondence.

Responsibilities

• Interpret and communicate Company policies and practices (Leave of Absence, ADA, Religious Accommodations) to educate employees and managers.
• Act as main POC for ADA and religious accommodation requests and interactive process.
• Serve as SME for Federal and State accommodation and benefit regulations.
• Track ADA accommodation end dates and communicate next steps.

Skills

Employee relations

Investigations

ADA/FMLA knowledge

Communication skills

Cross-functional collaboration

Policy interpretation

Education

Bachelor's degree in business or HR

Tools

Workday

Case management system

Job description

Overview

Application Deadline: Ongoing until positions are filled.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Responsibilities

Your Responsibilities

• Effectively interpret and communicate Company policies and practices,regardingLeave of Absence,ADAand Religious Accommodations with the ability to educate employees and managers.

• Act as the main POC for employeesregardingall ADA and religious accommodation requests andengagingin the interactive process. Document/implement/and communication final determination asappropriate.

• Function as a SME for all Federal and State accommodation and benefit regulations and guidelines.

• Track all ADA accommodation end dates engaging with employeesregardingnextsteps.

• Assistwith payroll inquiries related to any paid time off policies and procedures.

• Assistin conducting annual local, state, and federal audit requirements and update systems to follow all state and federal paid time off laws.

• Respond to all ADA and Leave inquiries within established SLAs.

• Document all cases reported both in and outside of the case management system asappropriateand within standardSLA’s.

• Support other HR departments as needed, in processing TP Client and Workday ticket volume.

Qualifications

Required Skills

• Bachelor’s degree in business or HR Related preferred.

• Experiencesupporting call center / contact center environment

• 2+ years of experience working in Human Resources with an emphasis on Employee Relationsand Investigations

• Experience leading multiple, concurrent, high-priority employee relations activities with a focus onprovidingclear guidance andtimelyand consistent execution.

• Ability to review concerns holistically,anticipatepotentialissuesand diagnose the root cause through active listening and conscientious inquiry.Partner withappropriate teamsto drive resolution.

• Effective in detailing and documenting case notes, investigation summaries, and correspondence with employees and partners.

• Ability to work both autonomously and as a team, while developing strong professional relationships with peers, managers, executives, and cross-functional teams across diverse organizations.

• Excellent communication skills – both verbal and written

• Solid understanding and capability to communicateaboutFederal,stateand local regulations; ADA, FMLA,Leave of Absence procedures, religious accommodations, and pregnancy accommodations.

• Ability to do business with an absolute commitment to the TP USA Values.

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.