AD, Field Access Management (West)

Agios Pharmaceuticals Inc.; United States; Remote; USD 153,541 - 230,312; Full time

Benefits offered by this job

Premium benefits package

Commitment to community

Psychological safety

Job summary

Agios Pharmaceuticals is seeking an AD, Field Access Manager for the US to ensure patient access to therapies. The role focuses on navigating payer coverage and collaborating with stakeholders to remove access barriers.

This position involves educating healthcare providers and managing relationships with regional centers. Candidates should have a Bachelor's degree, experience working in field roles, and knowledge of pharmacy benefits.

The role offers a competitive salary range from $153,541 to $230,312, plus comprehensive benefits.

Qualifications

• Experience working in a field-based role with provider offices.
• Working knowledge of pharmacy benefit access pathways including prior authorization.
• Strong ability to influence without authority.

Responsibilities

• Serve as the regional expert on payer coverage policies for Agios products.
• Educate stakeholders on pharmacy benefit access processes.
• Establish relationships with regional hematology centers.

Skills

Collaboration

Communication

Problem-solving

Organization

Pharmacy benefit access pathways

Education

Bachelor’s degree or equivalent relevant experience

Tools

CRM tools

Case management/documentation tools

Job description

AD, Field Access Management (West)

Agios Pharmaceuticals is searching for a dynamic AD, Field Access Manager to join our growing team. We want someone who cares about this important work, and who’s driven to connect to our mission of helping these patient communities. The AD, Field Access Manager will be responsible for ensuring patients can access Agios therapies within the pharmacy benefit by navigating payer coverage and specialty pharmacy fulfillment pathways. The FAM is a regional expert in interpreting PBM/health plan policies and utilization management requirements (e.g., formulary status, PA criteria, step edits, quantity limits) and translating them into actionable guidance to remove access barriers in a compliant manner. This role involves investing time on site with HCPs, assessing their access needs and facilitating collaboration with various stakeholders.

What you will do

• Serve as the regional subject‑matter expert on payer/PBM coverage policies and access requirements for Agios products (formulary status, PA criteria, exceptions/appeals, step edits, distribution, and patient support pathways).
• Educate stakeholders, HCPs, office staff, PA departments, on pharmacy benefit access processes and required documentation to help reduce time to therapy.
• Establish relationships with regional hematology centers and targeted community practices.
• Partner with Patient Services on case escalations and barrier resolution, with clear handoffs and compliant documentation.
• Collaborate with Specialty Pharmacy partners to support efficient triage/fulfillment and resolve access‑related issues; share trends and improvement opportunities.
• Coordinate with the National Accounts Payer Team to monitor and interpret PBM/health plan policy changes and utilization management criteria; share field insights and support consistent deployment of payer tools/resources.
• Coordinate with Sales on account priorities and stakeholder engagement; provide compliant, non‑promotional access information.
• Identify access barriers and trends; share insights and support improvements to field tools, resources, and processes.
• Document activities and outcomes in required systems; protect patient information and maintain data integrity.
• Maintain current knowledge of relevant regulations, payer practices, and Agios policies, complete required training.

Collaboration

• Partner with Specialty Pharmacy, the National Accounts Payer Team, Patient Services, Sales, and Field Medical to align on stakeholder needs, share insights, and execute coordinated (non‑promotional) access strategies.
• Use established escalation pathways to resolve patient access barriers, clarify coverage requirements, and address operational issues impacting triage, fulfillment, and time to therapy.
• Communicate payer/PBM policy changes, utilization management criteria, and access trends—and their field implications—to inform training, tools, and cross‑functional action plans.

What you bring

• Bachelor’s degree or equivalent relevant experience.
• Experience working in a field‑based role with provider offices and/or with patient support hub services.
• Working knowledge of pharmacy benefit access pathways including benefits investigation, prior authorization, exceptions, appeals, and PBM/health plan coverage decision‑making.
• Demonstrated ability to collaborate cross‑functionally and influence without authority.
• Strong communication, organization, and problem‑solving skills; ability to manage multiple priorities across a territory.
• Proficiency with CRM and case management/documentation tools (or similar systems).
• Ability to travel within the assigned territory as required.

Preferred Qualifications

• Prior field access or managed care experience supporting specialty products.
• Existing experience and/or relationships within the hematology space, including key regional hematology centers.
• Experience working directly within provider offices, specialty pharmacies, and hubs/patient support programs.
• Relevant managed care experience with prior authorizations, appeals processes, and medical necessity for both established and new products entering the market.
• Understanding of distribution models and payer landscape for specialty therapies.
• Experience partnering with National Accounts/Market Access and Sales teams in a matrix organization.

Work Environment & Travel

This is a field‑based role with regular travel throughout the assigned region to engage targeted healthcare providers and care teams as appropriate to support access education and issue resolution, along with periodic internal meetings. Travel expectations and territory alignment will be defined based on business need.

Work Location

Location Specific – Field/Remote: This is a remote based field position. Employees in field roles must reside within their designated territory. Regular conversations with manager are encouraged to ensure alignment on in‑person presence/expectations. Travel may be required commensurate to the above job description and/or to attend team meetings and other company events.

What we will give you

• Deliberate Development: Your professional growth as one of our top priorities.
• Flexibility: We’re all about individual needs. We embrace different perspectives, work styles, health and wellness approaches, care families and productivity.
• Premium benefits package: We invest in the health, wellbeing, and security of our people with a premium benefits package that is well‑rounded and flexible to help meet the varied personal and professional needs of every member of our team.
• Competitive and equitable performance‑based compensation: This includes base salary and both short‑ and long‑term incentives that are connected to our business strategy and vary based on individual and company performance. The current base salary range for this position is expected to be between $153,541 and $230,312 annualized; final salary will be determined based on various factors including, but not limited to, years of relevant experience, job knowledge, skills and proficiency, degree/education, and internal comparators.
• Psychological safety: We support an environment of fearlessness. We want you to share your ideas, speak candidly and take data‑informed risks to help push the boundaries.
• Commitment to diversity: We strive to foster a welcoming workplace where everyone can thrive. We’re continuously looking to improve the inclusivity of our workforce.
• Commitment to community: We’re an active participant in the communities that surround us – the communities where we live, and the community of people and their loved ones in need of better treatment options for conditions that are often overlooked.