Ad CX Quality Manager, Prime Video Ads

Amazon; New York (NY); On-site; USD 128,000 - 213,000; Full time

Job summary

Join a forward-thinking company as an Ad CX Quality Programs Manager, where you will play a pivotal role in transforming the advertising landscape for streaming TV. In this exciting position, you will lead quality control initiatives, implement automated checks, and collaborate with cross-functional teams to enhance the advertising experience for a global audience. Your expertise in data analysis and project management will be crucial in driving continuous improvements and ensuring operational excellence. This role offers a unique opportunity to make a significant impact in a fast-paced and innovative environment, where your contributions will help shape the future of advertising.

Qualifications

• 6+ years of marketing experience with a focus on data-driven improvements.
• Expertise in digital advertising and experience in the streaming media industry.

Responsibilities

• Lead quality control processes across Ad CX programs.
• Develop automated quality checks and measurement frameworks.

Skills

Data Analysis

Project Management

Digital Advertising

Communication Skills

Excel

Tableau

PowerPoint

Tools

Airtable

Salesforce

Job description

Job ID: 2970028 | Amazon.com Services LLC

Are you passionate about transforming the streaming TV advertising landscape? Do you want to help build an advertising business that will revolutionize how brands connect with Prime Video's global audience? Prime Video Advertising is one of Amazon's newest and fastest-growing businesses, offering advertisers unprecedented reach across premium content including Amazon Originals, Live Sports, and more.

We are seeking an Ad CX Quality Programs Manager to lead and standardize quality control processes across our advertising experience ecosystem. This role will serve as the primary owner for quality initiatives, driving systematic improvements in our ad delivery systems, cue point management, and sponsorship programs. The ideal candidate will combine strong technical program management skills with a data-driven approach to quality control, leading cross-functional efforts to reduce customer-impacting defects, implement automated quality checks, and establish robust measurement frameworks. As our quality programs leader, you will partner with multiple teams to develop and execute strategies that enhance our advertising experience while ensuring operational excellence across our global platforms.

Key job responsibilities
• Lead and standardize quality control processes across Ad CX programs.
• Develop and implement automated quality checks, measurement frameworks, and dashboards for proactive issue identification and performance monitoring
• Establish standardized processes for defect taxonomy, tracking, root cause analysis, and resolution across teams
• Coordinate cross-functional efforts, including "Walk the Store" exercises, to identify and address quality gaps
• Partner with Trust & Safety and operational teams to ensure compliance and content appropriateness for PVA house ads
• Manage responses to VOC Ad CX signals and customer-reported issues, driving continuous improvement through data-driven insights
• Design scalable solutions for international expansion of cue point systems and ad delivery quality
• Build and maintain relationships with key stakeholders across Product, Engineering, and Operations teams
• Provide regular reporting on quality metrics and program effectiveness to senior leadership

BASIC QUALIFICATIONS

- 6+ years of professional non-internship marketing experience
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience communicating results to senior leadership
- Experience building, executing and scaling cross-functional marketing programs
- Experience in digital advertising, streaming media, or entertainment industry
- Experience building powerpoint decks with compelling narratives/storytelling
- Experience with advertising metrics
- Strong ability to translate complex data into digestible and compelling narratives

PREFERRED QUALIFICATIONS

- Deep expertise in Airtable and Salesforce
- Experience managing cross-functional projects in a matrix organization
- Knowledge of advertising technology ecosystems and measurement frameworks

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $128,600/year in our lowest geographic market up to $212,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.