Acute Patient Access Services Representative Per Diem

bannerhealth; Queen Creek (AZ); On-site; USD 25,000 - 39,000; Full time

Job summary

Banner Health is seeking an Acute Patient Access Services Representative to support Main Admitting, ER, and outpatient teams in a fast-paced hospital setting in Queen Creek, AZ. The role focuses on patient intake, demographic verification, insurance verification, and financial counseling while maintaining excellent customer service.

Applicants should have at least 2 years in customer service; healthcare experience is a plus.

Qualifications

• Minimum: high school diploma or GED; customer service experience required.
• Experience in healthcare or patient access is a plus.
• Strong communication and interpersonal skills; ability to handle high-volume workload.

Responsibilities

• Verify patient demographics and insurance information; input data into EHR systems.
• Assist with patient intake and registration at various hospital departments.
• Verify insurance benefits and generate patient estimates; discuss financial responsibilities with patients.
• Navigate multiple systems to obtain authorizations and ensure timely completion of forms.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High school diploma/GED

Associate’s degree (preferred)

Tools

MS Office

Job description

Primary City/State:

Queen Creek, Arizona

Department Name:

Banner Staffing Services-AZ

Work Shift:

Night

Job Category:

Revenue Cycle

Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career or supplement it with Banner Health.

The Acute Patient Access Services Representative supports Main Admitting as well as backing up ER and other outpatient and OB teams. You will obtain and verify patient demographic and insurance information, verifying eligibility, generating patient estimates based on benefits & services provided, entering data into ms4 and obtaining signatures on consent forms. This includes collecting money due and you must be comfortable having these conversations. This position is goal oriented and metrics measured include Accuracy, Productivity (# of patients registered in an hour) and point of service collections. We are a high-volume facility, and this is a very fast paced environment, and you will be on your feet all day. A strong sense of urgency, ability to prioritize and handle multiple tasks at once, along with excellent follow through skills are required. Must have at least 2 yrs of Customer Service experience. Experience in Healthcare a plus!

We are seeking candidates who can work Night shifts as well as Weekend shifts and must have flexible availability for training during day shift as well as be available to do On Call Shifts on occasion if/when needed.

**All Acute Patient Access Services New Hires are required to attend New Hire Orientation & PAS New Hire and Systems Training.

Acute Patient Access Training is generally the first 2-3 weeks but can vary and runs Monday - Friday standard business hours.

As a valued and respected Banner Health Per Diem team member, you will enjoy:

• Competitive wages
• Paid orientation
• Flexible Schedules (select positions)
• Fewer Shifts Cancelled
• Weekly pay
• 403(b) Pre-tax retirement
• Resources for living (Employee Assistance Program)
• My Well-Being (Wellness program)
• Discount Entertainment tickets
• Restaurant/Shopping discounts

Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education) is required.

As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health.Learn more at https://youtu.be/Pu3VR3tGlw0

POSITION SUMMARY

This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients' insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service.

CORE FUNCTIONS

1. Verifies patient’s demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).

2. Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.

3. Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits.

4. Demonstrates proficient understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.

5. Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management.

6. Obtains federal/state compliance information, consents and documentation required by the patient’s insurance plan(s). This includes a thorough understanding of accurately completing hospital-based compliance forms required by CMS. Uses multiple computer applications proficiently.

7. Consistently discusses financial liability with the patient(s) and/or families that includes: collection in full of patient liability, assisting patient in applying for Banner Line of Credit, setting up payment plans and/or assisting patient with Banner Financial Assistance policy/application.

8. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, training new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Access Services team.

9. Works independently under regular supervision and follows structured work routines. Works in a high-volume, fast paced, clinical environment which requires to ability to be adaptable, critical thinking, and independent decision making and to prioritize work and ensure appropriateness and timeliness of each patient’s care. Primary external customers include patients and their families, physician office staff and third-party payors.

MINIMUM QUALIFICATIONS

High school diploma/GED is required.

Must have customer service skills or knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.

Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work both independently and collaboratively in a team environment. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, database software, and typing ability are required.

Employees working at Banner Behavioral Health Hospital or the Whole Health Clinic must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. Employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. This is a requirement of the Whole Family Counseling Program held at this specific facility.

PREFERRED QUALIFICATIONS

Associate’s degree in Business Management is preferred.

CHAA certification is preferred.

Previous patient access and/or cash collections experience is preferred. Work experience with the Company’s systems and processes is preferred.

Additional related education and/or experience preferred.

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